In the workplace, is it important to do well or to talk well?

As the old saying goes, "good talk is better than good work", but in the workplace have you found that the opposite is true?

When talking to a client about a project, it is clear that your product is good and your service is good, but someone else who can talk well steals the order.

You are obv strongest, but because you are not a good speaker, the leader position is always out of your hands.

Your work is the highest degree of completion, the results in the summary meeting than others PPT speak well, the leadership praise is not you, the results were taken away.

......

The most important thing is that you can't help but feel indignant and lament the fact that in this world, honest people are always at a disadvantage, and those who are not as good as you are are not just boasting and flattering. If you were willing to be like them, you could climb to new heights in no time.

I'm afraid you know in your heart of hearts that this is not the case! What you lack is not a gesture that won't please, what you lack is the ability to communicate.

What is communication?

Communication is a way to resolve conflicts, a way to solve problems, a key to maintaining relationships, and a prerequisite for building relationships.

It has been said that in the workplace, 80% of the problems are communication problems, which shows the importance of communication skills.

If you solve this problem and turn the disadvantage of "not good at words" into your "strengths" and "weapons", you can reverse your disadvantage in the workplace and climb to a new peak. This way you can turn your disadvantage in the workplace around and reach a new peak. What can we do once we know where we are heading?

Akio Yamamoto, in his book 'Communicating Differently', tells us that there is a shortcut to improving our communication skills - think differently! This transposition includes two dimensions: position and perspective. This transposition consists of two dimensions: position and perspective. "Position" means "thinking from the other person's point of view and communicating from the other person's point of view", and the speaker must make the other person listen to what he or she is saying. By "time" we mean to bring the speaker and the listener closer together, so that the listener does not become impatient and misunderstand the speaker's meaning.

We believe that by analyzing our problems, learning communication skills, and practicing consciously using the right methods, we can make a difference.

1

-THE FIRST-

Avoiding "self-centredness"

Let's start with a common scenario in a company where a design drawing has to be overhauled due to a client's ad hoc request, otherwise, it will not be completed on time.

All of you will stay tonight and work overtime, no one will be allowed to leave work without completing the task, how can we explain to the client if we don't finish the work ......

Although what the supervisor said is true, he is the person responsible for the project, and failure to complete the task he has the most pressure, but he expressed it completely from his point of view. The fact is that you can find a lot of people who have been working for a long time and have made a lot of effort, and the extra tasks are not caused by their reasons, so they will only be dissatisfied with the heavy work demands, so you can imagine the efficiency and attitude towards your boss.

If the supervisor said something different: "I know we've all been working very hard this time, but unfortunately the client has made an impromptu request, so we'll work together today to revise it so that it can be delivered on time! "By saying this, you are putting yourself in your subordinates' shoes, understanding how hard everyone is working, acknowledging the value of the extra work, and giving positive motivation to the team. This way the subordinates are willing to make more effort towards the goal because they are recognized and have trust in their supervisor's understanding.

It is important to recognize the fact that 'people are inherently self-centered' and then to put ourselves in the other person's shoes.

Some people may say that they "don't have time to think about the other person".

Unfortunately, if you are self-centered, what you say will probably not be heard and you will then have to spend several times as much time and energy trying to convince the other person, also known as "aftercare", such as adding clarification, further processing, etc. This kind of negative work will consume a lot of your time and energy.

To avoid self-centredness, first of all, it is important to train in dialectical thinking, not to emphasize your ideas and opinions when considering issues, but to think dialectically from the other side's point of view. For example, in the case of the 'no smoking, while walking' debate, no matter how much you oppose the idea, you have to be really on the 'pro side of the argument in favor of 'no smoking while walking. ".

Secondly, it is also important to put yourself in the other person's shoes. Just think about what you would like to hear from the speaker if you were the one listening. To hear clearly, you need the other person's voice not to be too low, not to speak too fast, you don't want to be very nervous yourself, you want the other person to be smiling, you want to get an effective message, you don't want the other person to drag too much ...... Just by building up an awareness of how others see me, you can strengthen the skills of effective expression.

Finally, create speech notes to visualize your bad habits when you speak. Know that awareness is powerful. Just like recording your weight loss notes, please improve your awareness of thinking differently by diligently recording in your daily life the effects of thinking differently and the reflections you make when you fail to do so. If you are more aware, your mental preparation and speaking skills will also improve significantly.

2

-THE SECOND-

Don't talk too long

Do you feel that time passes quickly or slowly when you are listening to someone? This is of course up to the listener, but we can accidentally forget this and take it upon ourselves to 'define' the time.

I'm sure we've all experienced meetings where the speaker's "I'll be brief" is often followed by a lengthy speech, and while he's still talking, the listener is already impatient and playing on his phone.

Essentially, this is what happens to the listener, and it must be remembered that everyone likes to hear a short presentation.

Remember that the amount of information is inversely proportional to the ease of understanding; the more you say, the less the listener understands. Think about it: how can you expect the listener to be able to remember more than you can when the speaker looks at the speech from time to time when it is too long? After all, human beings all have roughly the same memory capacity.

We always try to be more detailed to make ourselves understood, but there are plenty of examples where you end with a short statement that gives the impression of a "clear point", while if it is too long, people usually feel that they "don't know what they are trying to say The same content if you end with a short statement, will give the impression that the "point is clear", whereas if it is too long, people usually feel that they "don't know what they are getting at". Remember that word groups are very powerful expressions, for example, former US President Barack Obama used to say 'Change' in his speeches, which expressed himself very well and made a lasting impression.

For example, a new colleague in the company, who usually speaks, especially when discussing issues, loves to say "In short, what I want to say is ......", but what he says simply does not get the point across, repeating the same words over and over again, and preferring to put I like to say "in short, what I want to say is ", but I don't understand what I'm saying. This colleague is a genuinely nice person, but because he can't speak well, people are slowly coming to believe that he can't even do his job.

If it were you, you could always finish your talk in the middle of a meeting in half the time allotted, leaving the rest of the time for questions and answers and full communication with everyone. Then not only will the implementation of your speech be discussed enthusiastically, but you will also leave a good impression of being "smart and competent", which is extremely beneficial to the development of work.

In addition to increasing awareness of the need to avoid speaking too long, there are also effective ways of training to be brief.

Firstly, practice the "one-minute" method of speaking. Under normal circumstances, taking into account intonation and speed of speech, you can speak about 300-350 words a minute. On the one hand, read a book or newspaper for a minute by feeling, using a mobile phone timer to see how much error you have in your sense of time; on the other hand, find 350 words of material to read in time and see how much error you have in your time. By training both sides at the same time, you will be able to find the right speed of speech and feel.

Then, practice what you can say in a minute. Try the "concise method", which is to follow the "greeting" - "content" - "greetings" framework for the content of your one-minute expression. This is like putting a frame on a painting - a poor picture always looks better once it's in the frame. A simple beginning and a concise ending will become clearer and more natural as more successes like this become available.

3

-THE THIRD-

Pay attention to the context of your speech

The key points of speech are different in different contexts, for example, in conversational contexts the main function is to be friendly and empathetic, while in explanatory contexts the function of understanding and acceptance is important. When speaking, the main points are highlighted consciously, depending on the occasion and the purpose, to receive better communication results.

For example, in a shop where a customer complains to the clerk about the noise of a tape recorder.

Shop assistant: It's normal, the recorder will automatically record all sounds, and noise is naturally included.

Customer: I have plugged the microphone in order not to record the noise, but there is still noise.

Shop assistant: Is that so? It's noisy hats normal for all models.

It is important to note that this is an occasion where the shop assistant is friendly, not impatient, and has some e, empathy for the customer's feelings, but this is really an ineffective communication because it does not fulfil the mostfulfilltant function of understanding and acceptance. The shop assistant does not understand the customer's question, but insists on answering "it's normal" and the customer simply gives up.

To be able to say the right thing for the right occasion, the first thing to do is to fully understand what you are saying. If the speaker does not fully understand what he or she is saying, there is no way to make it easy for others to hear and understand half of what he or she is saying, and it is most dangerous to think that one understands what one is saying when one does not. Then be clear about who you are speaking to and what you want to say to them.

For example, if you are asked to "share your experience with a new employee who has just joined the company for six months", it is important to be clear about "to whom" and "what". Finally, express what you have prepared in a way that is accurate to the listener's level of understanding. It is important to be adaptable when dealing with different people. Especially if you are speaking to someone you are meeting for the first time or to a large group of people, it is important to get a good grasp of the other person's situation. If you are a lawyer, it is best to use a lot of jargon when communicating with judges, prosecutors or fellow lawyers so that you can communicate most concisely and conveniently, but if you are dealing with a client or the general public, try to avoid jargon and instead communicate by analogy using a lot of examples from life, because for them,e general public, who do not understand the meaning of jargon, it will only make This will only make them think that you are trying to be clever and distancing yourself, which will make the communication less effective.

In order to be better able to use appropriate communication in the right context, you can practice these two methods.

First, write it down with a pen. In important situations, such as meetings, speeches, and negotiations, write down what you want to say first and sort it out, again and again, to determine whether the communication style meets the core points. Through a lot of practice, you can accurately grasp the differences between different situations and further improve your communication efficiency.

Secondly, use aids. A good of aids can enhance the effectiveness of communication in different situations. For example, in a meeting, the use of PPT can make it easier for participants to understand what they are saying; in a speech, you can use video and music to increase the empathy function; and in a sales pitch, you can use a cup of tea to bring you closer to the other party and strengthen the persuasion function.

The ability to communicate is very important and I believe that if you go through the study of Communication in a Different Place, you will be able to feel in a tangible way that

The other party can take my words in.

I can speak more smoothly.

There are fewer arguments caused by misunderstandings.

Interpersonal relationships are better.

That is when you have truly mastered the essence of transpersonal communication.