BABS BLABS

Yep! Unsplash didn't have a picture of a Caption Call phone. Look at that dust! It isn't that dusty. My cell phone takes crappy, not snappy pictures. Ghastly, a hand appears to be coming through the screen.

Yesterday, Scott, J. S. Wade, tagged me. It was my second tag. Judey tagged me too. I wrote a poem for the Motivation Community, but with the word count being less than 600 words. My motivational poem had to be published in the Poet Community. Ugh!

That's probably more information than you needed. In case you didn't know, James and Oneg are behind all this. It's a part of their Summer Challenge Extravaganza.

As you know, I can't be without my cell phone. It is my preferred way to communicate sending and receiving texts, e-mails, and messages. If you missed the story, here is the link, see below.

However, there are times when the only way to reach out is to use a landline. That's when my Caption Call phone comes in handy. Of course, nothing is perfect. Yet, we continue to strive for perfection.

Honestly, having captions on a phone is a blessing, I am so very very grateful for the service. When the need arises and a phone call is necessary, it literally saves the day. Taking the ability to communicate on a phone for granite, is understandable. Being able to communicate on the phone, is appreciated and so very thankful for it.

However, are you familiar with Murphy's Law? "If it can go wrong, it will." Mistakes seem to be inevitable. Mistakes are bound to be made. Yes! It happens. When using a keyboard, a typo, letters transposed, or a word omitted. Such is life.

When a third party transcribes everything correctly, it's absolutely wonderful. In real-time, another person is transcribing what is being said. Giving me the opportunity to read what the other person is saying, at least, it is something even if it's not 100 percent foolproof.

Sometimes, it's hard to follow the conversations. When there are bloops and blunders, it's not just missing words, letters transposed, or typos. It can be frustrating or upsetting, but we have to keep our wits about us. In retrospect, it's laughable.

From recently saved communications this week, strange and incomprehensible words and phrases appeared on the screen. Perhaps you can figure out what was being conveyed. Here are a few examples:

"You guys have been Confederate so that's why."

"Mhmmm."

"History 61.2"

"Therefore God last and it."

Totally, clueless as to what was actually stated. What was transcribed before or after the above examples doesn't help to solve the word puzzle. Why it came out as unrecognizable words or phrases? It's bizarre! Or, could it be secret codes being sent? Honestly, I know that I didn't get the memo!

Last Wednesday, had my second yearly dental cleaning with my out-of-network, who's been my dentist for over five years. Before going to the appointment, I called my Medicare Advantage plan to check on the status of their in-network dental charges. Outrageously, the Medicare Advantage plans in-network dentist submitted a claim of $930 for X-rays. Can you believe that? I can't confirm or deny that the actual coded X-rays were performed. According to the in-network dentist's office, they verbally stated that a charge of $177 would be resubmitted.

In case you don't remember or read the dental stories, you can check them out below.

Earlier this year, after three phone calls to the Medicare Advantage plan customer service representative, was informed that I should write a letter regarding the charges.

Now, keep in mind that my normal complaint letter is one page which is short and to the point. My three-page complaint letter outlined every detail. Their reply letter was brief. Very brief! Their letter must have been written by an AI bot. Inaccurately claiming that my out-of-network appeal was being investigated. Was mind blowing. Folks! There were never any issues with my out-of-network dentist.

Since it had been two months since receiving the Medicare Advantage plan response letter, as stated above, I called to check the status of the charges. After going round and round with a bot that is the gatekeeper for the customer service representative at insurance companies, spoke to two representatives and then finally to the correct representative

Of course, the representative didn't get it or he didn't want to get it. The bottom line is their in-network dentist hadn't resubmitted a claim for the correct amount. Back in February, received a check for $166.00 which I didn't cash. In my mind, had the check been cashed, I would be on the hook for $430.00 for X-rays at a dental office that wanted to sell me a deep cleaning when it wasn't necessary. Yep! The claim is still open.

Thank you for reading!

Here is more information about the Summer Challenge.

J. S. Wade tagged me. Scott's story is below.

ALOHA!