UNDERSTANDING AND PERCEPTION As you learn to listen deeply to other people, you will discover tremendous differences in perception. You will also begin to appreciate the impact that these differences can have as people
By safras11 months ago in Motivation
DIAGNOSE BEFORE YOU PRESCRIBE Although it’s risky and hard, seek first to understand, or diagnose before you prescribe, is a
EMPATHIC LISTENING “Seek first to understand” involves a very deep shift in paradigm. We typically seek first to be understood. Most people do not listen with the intent to understand; they listen with the intent to
PRINCIPLES OF EMPATHIC COMMUNICATION The heart has its reasons which reason knows not of. PASCAL Suppose you’ve been having trouble with your eyes and you decide to go to an optometrist for
Win/Win Performance Agreements Creating Win/Win performance agreements requires vital paradigm shifts. The focus is on results, not methods. Most of us tend to supervise methods. We use the gofer delegation
in/Win Management Training Several years ago, I was indirectly involved in a consulting project with a very large banking
Relationships From the foundation of character, we build and maintain Win/Win relationships. The trust, the Emotional Bank Account, is the essence of Win/Win. Without trust, the best we can do is
Character Character is the foundation of Win/Win, and everything else builds on that foundation. There are three character traits essential to the Win/Win paradigm.
Win/Win or No Deal If these individuals had not come up with a synergistic solution—one that was agreeable to both—they could have gone for an even higher expression of Win/Win—Win/Win or No Deal.
PRINCIPLES OF INTERPERSONAL LEADERSHIP We have committed the Golden Rule to memory; let us now commit it to life. EDWIN MARKHAM
When I first came across Hammarskjold’s statement, I was working in an organization where there were unclear expectations between the individual who was my right-hand man and myself.
Apologizing Sincerely When You Make a Withdrawal When we make withdrawals from the Emotional Bank Account, we need to apologize and we