Professor, Consultant, Doer. Founder/Publisher of The IDEA Publishing (http://www.theideapublishing.com/) & Modern Business Press (http://www.modernbusinesspress.com)
There’s No Such Thing as Free Pizza in Any Company Today
Introduction: The “Free Pizza” It is one of the most fantastic rituals in all of corporate life! There you are in your cubicle or, if you are lucky, an office, “slaving away” on the spreadsheet or the document you are working on, taking the 15th angry customer call of the morning, or just counting the minutes left in your workday during a rare pause in the insanity. It’s nearing lunchtime, and you’re plotting which of the bad options in the 3 blocks around your building you’re going to hit for lunch - or will you just "DoorDash It" instead and get more done?
Football Reigns Supreme in the Sports Business…But for How Long?
Introduction The Super Bowl is almost, in effect, a national holiday today! The National Football League (NFL) reigns supreme in terms of every metric in the world of sports, from television audiences to revenue! The biggest NFL stars - from Patrick Mahomes to a guy who happens to be dating Taylor Swift (Travis Kelce) are not just football stars, but they are major celebrities and media powers today. But today, college football is also a huge revenue-producing machine, with its huge TV ratings, intense fan interest and support, and yes, with “student-athletes” today able to earn money for themselves - big money in many instances - from NIL (Name, Image, and Likeness) deals. And even high school football is getting into the act, with nationally televised games on ESPN and high school athletes having their own NIL deals before they ever set foot on a college campus.
Love Story: Taylor Swift Goes to Harvard
As classes begin for the Spring Semester across the country, more and more college students are studying Taylor Swift for real college credit. This article details how the popularity of Taylor Swift might just be the ticket for colleges and universities to better cater to today’s students - and to drive enrollment and, yes, revenue!
What an 11-Year-Old Can Teach You About Voice Mail: Don’t Do It!
Every once in a great while, as you scroll the vast wasteland that is much of social media today, you can still actually learn something. Buried in all those ads, all the nonsensical posts, and yes, all the hate and rudeness that we see on social media, you run across something that really hits home - and might even make you change your thinking and your way of doing things.
Surprise!: Customer Service is Good (Almost) Everywhere Today
Introduction: Morning (or Mourning) Joe We’ve all been there. In fact, you may have just come from there! We’re there just minding our own business in the breakroom, hoping that there might be donuts or cake to go with that last cup of coffee (well, maybe!) for the day that we’re making.
- Top Story - January 2024
Hal on the Line: AI and Automating the Customer Service Experience
Introduction: The Customer Service Dilemma for Companies - and All of Us - Today Let’s face it. All of us share a common experience - and a common modern problem. We fear, we dread, we lament, and yes, most of us literally hate having to call for customer service for anything! Of course, this is only if our cable company, our wireless carrier, our airline, or our health insurer even provides - let alone publishes somewhere - the actual phone number one should use to reach a real live customer service agent to speak with about whatever our problem - billing, technical, health, etc. might be of concern to us. As you no doubt have experienced, many companies today seem to go to great lengths to bury that 800 number that one could use to actually reach out to speak with a company representative about your issue under webpage after webpage. If you do manage to find the customer service information, often, you will be directed not to a phone number, but instead, you will see offerings to use their chatbot, their email, or their text-based customer service.
The Confidence Gap
Could you land a plane if the pilot became incapacitated? Could you correctly use the Heimlich maneuver if someone at your table was choking? Could you give CPR if one of your friends, coworkers, or family members suddenly went into cardiac arrest? A recent study found that men were far more confident than women in their abilities - even if they lacked them - to do such critical tasks. We explore this “confidence gap” and how it translates into challenges - and opportunities - to build self-reliance in women, from school to career.
342 Coauthors?: Testing the Limits of Collaboration in an Age of Crowdsourcing
Overview Okay! If you have ever coauthored an article with one, two, three, or more people, you certainly looked at the title of this article and said something along the lines of “What the heck?” (or more, if you are alone right now). I know I did when I first heard of the existence of this article - an actual academic article that is accepted right now and will be appearing in an “A” journal (the Journal of Finance) very soon with - checks notes - well over 300 authors!