IVR is an acronym for interactive voice response. It has been in existence for many decades. In the case of offering professional communication services, IVR is one of the best and must-have solutions. Due to the increasing need for IVR, it has been part of many big solutions such as intelligent call center software, IP PBX system, voice broadcasting system, etc. Some new VoIP solutions are also developed by leveraging the power of this feature. In this article, we will dig deeper to share more details about IVR blasting.
What is IVR blasting?
Before understanding IVR blasting, it is necessary to understand IVR.
IVR can be a feature of a VoIP solution or it can be an independent solution. The fundamental role of this feature is playing voice prompts, allowing users to choose an option with voice commands or a dial-pad. Depending on the response, the IVR can play another message to let the customer or user interact with the IVR system. IVR can be used for multiple reasons such as:
1. To answer frequently asked questions
2. To auto attend calls
3. To run surveys
4. To collect feedbacks
5. To connect the caller to the right executive in the right department and more.
There are many use cases of IVR.
IVR blasting is a feature available in the intelligent call center software and voice broadcasting solution. It is also available as an independent solution. The IVR blasting is an outbound interactive voice response system. A very few people know that IVR can also be used for outbound campaigns. And one of the major use cases of outbound IVR is IVR blasting.
How does IVR blasting work?
The admin or a supervisor creates multiple voices prompts and maps them in an outbound IVR menu. With the help of a voice broadcasting solution, intelligent call center software, IVR blasting system, or any other system IVR blasting campaign can run.
The IVR blast will send the predefined outbound IVR menu to all customers or prospects in the list. The system will automatically call all numbers in the list. As soon as the person receives the call, the IVR blast will play an outbound interactive voice response prompt. The person can interact with this system with a dial-pad or voice prompts. This software or feature of one of the solutions will collect the response from each user and show it as reports in the system. In case, if the software cannot reach the person on the first attempt, it will also do multiple retries to make sure it reaches each lead from the list.
The admin can view all responses in the reports. The admin can also export reports to show them to the higher management. Along with the responses of users, the reports can also show the number of retries, the status of the call, etc.
The IVR blasting has multiple use cases, depending on the industry vertical and business. It can work as a powerful tool to generate leads, as well as, to make customers feel valued. This is the reason even intelligent call center software offers it as one of the add-ons or integrated features.
Our intelligent call center software, iCallify, comes up with many amazing features that can help you automate or enhance your existing operations. It provides one of the best call center solutions across the globe to meet modern-day requirements of call centers and contact centers of different sizes. iCallify contact center solution will streamline all conversations and simplify your customer care and help you in lead generation campaigns.We can cover all features in a demo. Contact us to book a free demo NOW!
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Diane sat in her vehicle, the downpour pattering on the windshield like a fretful metronome. The ticking of the dashboard clock synchronized with her pulse, each passing second a horrible update that she was using up all available time. White noise filled the vehicle, including the engine's constant hum, the distant drone of traffic, and the gentle hiss of rain hitting the windows. But Diane was concentrating on the courthouse across the street, and as she gripped the wheel, her knuckles turned white. She had not seen her son Ben in two years. He'd been just 18 when a terrible choice with some unacceptable group landed him in prison, and presently he was at long last being delivered. During the trial, Diane had been present and had to put up with lawyers who had told her that he would "bounce back." However, the truth was more extreme. She was aware that his time in prison had taken its toll and that he had lost some of his spirit with each passing day. Presently, with just 53 seconds to go, Diane's heart hustled quicker. She looked at the town hall, attempting to look through the downpour streaked windshield, her breath hazing up the glass. Numerous stories of hopelessness and despair had been told in the old building, and the clock tower there seemed to make fun of her anxiety. In an effort to get a clear view of the steps from which Ben would soon emerge, she wiped away the fog. Her surroundings continued to move at an indifferent pace. She heard a canine yapping somewhere out there, saw walkers clustering under umbrellas, and vehicles passing by without a subsequent look. However, for Diane, the universe had condensed to a single time and place. Everything was contingent on what would transpire in the following few seconds. Her throat tightened when the doors to the courthouse opened. The downpour and her own tears blurred the figures as they began to emerge. She immediately cleaned her eyes, looking for the recognizable step and hair wave that had a place with her child. Milliseconds felt like hours, and it seemed like time was expanding and contracting simultaneously. She paused her breathing, filtering each face for a brief look at Ben's elements, trusting that jail hadn't transformed him to an extreme. Then, he was right there. Unsure of his surroundings, a young man cautiously stepped outside while glancing around in the rain. The beat of Diane's heart stopped. He had a sharper edge to him than she remembered, and he was thinner than she remembered. However, it was her Ben—him. She pushed open the vehicle entryway, not thinking often about the ticking clock or the motor actually running. She barely noticed that the rain had soaked her hair and clothes. "Ben!" she called out, her voice breaking with urgency. Her words made it to him, but the wind swept them away. Their gazes met as his head jerked upward. Time stood still as he was recognized and trusted in his gaze. Maybe the whole world had contracted to the space between them, as though all the other things failed to issue. Ben moved cautiously forward, followed by another. Each step was loaded up with vulnerability, like he was trying the ground underneath him. As she watched him approach, Diane felt her heart pound. "Mom?" he said, his voice speculative and loaded up with doubt. She didn't pause. She surged toward him, her arms outstretched, prepared to close the hole between them. At the point when they at last impacted, maybe the most recent two years dissolved away. Diane clutched her child as though she could never give up, the tears and downpour blending on her cheeks. She reenacted each and every time they had been apart, including every moment of worry and fear, every night without sleep, and every prayer for his safety. Time restarted in that embrace, but now each tick of the clock was a new moment. The aloof world went on around them, however it at this point not made a difference. Despite everything, Diane and Ben had reunited, and their bond was stronger than ever. The downpour washed away the long stretches of torment and uncertainty, leaving them with a new beginning. The last commencement had finished, and their fresh start had quite recently started.
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