From Click to Return: How to Send Back a Package Without Any Issues

The shopping world has changed with the rise of ecommerce, which has brought so much convenience for shoppers. However, each convenience comes with its own set of difficulties. We are talking about returning products as we receive something that doesn't meet our expectations. The situation demands a solution that makes easy returns a possibility. Thus finding a reverse logistic service can help deal with that situation efficiently.

A reverse logistic service can take care of every step, from deciding on a return to shipping it to the seller. So, for all those who are here to learn how to return a package to sender in the easiest way, we will explain the functioning of reverse logistics for them.

However, let's first learn about what reverse logistics is.

A brief explanation for reversing logistics?

Reverse logistics is returning products to the seller as a customer. So, every time you raise a return and your product ships back to its origin, it gets involved in reverse logistics.

Suppose you purchased a product from a store. Now the item you bought was different from your expectations. Reverse logistics service will get that product from you and deliver it back to the store for reselling.

Moreover, reverse logistics also proves to be useful in other cases of return, such as:

• Returning rented products
• Undelivered items
• Unsold stock of retailers that needs to be returned to the distributor

The process for reverse logistics

When a product returns to your warehouse, the reverse logistics procedure looks like this. Let's find out how it works:

• As a customer, you send a product back to the merchant.
• You can use a returns label to mail the item back to the retailer's warehouse, drop it off at a pickup location or a nearby store, or both.
• The retailer decides on the inventory once they receive the product. After reviewing incoming returns, any items that can be sold are put back on the shelf. The damaged products will be separated.
• The customer is given a refund (if their order is qualified for return).

Advantages of using reverse logistic services

Purchases and returns are equally important in a world where ecommerce is rising exponentially daily. So let's learn how reverse logistic services can make online returns easier.

Save on returning costs

Suppose you are a retailer who must return unsold stock to the merchant. You can either arrange all the returning and shipping requirements on your own. Or, you can use a reverse logistic service to handle the entire process. Managing returns alone will also require you to keep your storage occupied unnecessarily until shipping is not arranged.

On the other hand, while using reverse logistics, which is a streamlined process, you can make returns quick and efficient. Therefore, you can also save on costs associated with managing inventories.

Increase your customer satisfaction

Though returns might decrease your store's sales, this facility improves customer trust in your business. You can emphasize customer satisfaction by understanding that customers will return something only when unsatisfied.

You can add to this element of customer satisfaction by providing them with a reverse logistic option. Your business can hire a logistic service to help customers with their returns. Or, ask customers to use a specific service that can help them make easy and hassle-free returns of the products. Both approaches are certain to contribute to increased customer satisfaction.

Collect valuable information

As part of your reverse logistics procedure, you can even incorporate a return form to gain knowledge about your products. Evaluate them to identify opportunities for improvement and changes you can make to your inventory to lessen the amount of merchandise sent back to your warehouse.

Pay attention to the following:

• Highest returned items
• Returns' most common reasons
• regular faults or damages

Let's say that the most frequently returned item is a pair of water bottles. Customers may have yet to learn they could not put boiling water in those bottles or that they are not for extreme outdoor use. By amending the product description on your website, you may stop this from happening and save your returns warehouse from overflowing with unsold merchandise.

Wrapping Up

While it is understandable that returning is not something we would put on our to-do list intentionally, returns are sometimes necessary. Returns are disadvantageous for both customers and sellers. Customers tend to be overwhelmed and stressed when they must keep returning items. Sellers also risk overrunning their warehouses with rising returns. However, with the help of a reverse logistic service like Returnsies, you can rest assured of easy returns and take the worries of how to return a package off the plate easily.

FAQs

What is the easy process for reverse logistics?

Customers can request a reverse logistic service. The logistics will receive the item at the previously decided pickup point and deliver it back to the merchant.

What's the significance of reverse logistics?

Because reverse logistics is significant because it keeps the flow of products moving smoothly, the procedure ends the product life cycle while lowering costs, generating value, and reducing risk.