We’ve seen a variety of responses from companies in response to their competitors’ poor decisions. These attempts might win some sympathy from customers at the expense of transparency and strict adherence to existing regulations. Here’s what to avoid.
The "I'll come back to you" Response
Job hunters have a nasty habit of letting employers know that they'll be back after they've gone on to find success elsewhere. Often they'll leave behind a car at the job, or borrow some other material object that the employer had vested in them. This strategy can work if you happen to be looking for a quick, final gig where there is no harm in waiting a day or two to see if the job seeker comes back afterward.
The "But I don't know how" Response
It may surprise you to hear that talking specifically about your plans rather than too many generalities can help eliminate confusion and improve the quality of your relationship with your clients. After all, if you're in the business of sales, you are the number one source of information for your prospective buyers.
The "I'm sorry but I don't want to" Response
An effective top-tier call will require you to be faultless with your responses. Failing to anticipate what your customer might say can lead to your success is short-lived. Therefore, before you speak, stop and think about what you want to say, how you want to deliver it, and how you want the conversation to end. No matter what the situation, you should always be thinking on your feet, and be able to determine what response will lead to the desired outcome.
The "I'll think about your proposal" Response
Just because it's too difficult for you to answer at the moment does not mean the other person does not have a place in the future of your business. It can be tough to take the tough decision, but it's the only decision you can make.
The "This is between you and me" Response
We've all had the misfortune of dealing with negative people. These are the people who resemble a used car salesman: they say they want to help you but they want something in return. It's easy to catch them on the misstep, but harder to walk away. These reactions dip into the death spiral of how not to run a business.
The "This is between you and me" response could affect every decision you make for months to come. The "I'm doing what's best for me" Response It takes a lot of maturities to realize that you have to be grown-up up. However, the opposite side to maturity is that sometimes grown-ups
grown-ups are bad and they should be held accountable. The "There's always a catch" Response You could classify this response as the "stealing
The "If you don't like it, then I quit" Response
Make good decisions that can improve your business. Remember, flattery and procrastination won't either help or help you in the future.
The "People who like me aren't people I can work with" Response This is the classic John Thomas idea. There is a happy medium between meeting
Takeaway
Here are some of the most common responses that leave people feeling taken for granted. If you're not meeting deadlines and taking every opportunity to keep a conversation alive, you're likely to lose out on opportunities and waste time in the process. Allowing these responses to continue could make your business fail without you even noticing. Get your business back on track with these disastrous responses.
The six deadly responses could hurt your business and make your employees unhappy.
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