Top 4 Robust Customer Service Tools for E-Commerce Businesses

The e-commerce industry is making perpetual progress with an infinite number of businesses using web apps and mobile apps to do conduct their business. As this domain continues to grow, it becomes very important for organizations to establish their position and not let it slip amidst several competitors.

Customer success and customer satisfaction are two pivotal elements that allow businesses to keep their act together and hold relevance in the market. As long as you have loyal customers, your business is running well.

While rendering excellent e-commerce support services requires experienced and skilled support professionals, it is also important that this workforce is deployed with the best tools and technologies that can make their job easier. And in this digitized era, there are plenty of tools that can be used here.

As per industry knowledge, here are the top customer service tools that can be used for e-commerce businesses:

Hubspot Service Hub:

Hubspot's service hub is considered a one-stop solution and a highly effective piece of customer support software. Some of its prominent features are:

• Consists of a team inbox that enables all of your team members to be aware of everything that is going on.

• Ticketing and automation feature that enables all emails to be converted into tickets automatically. These tickets can be responded to via templates or canned responses.

• Chatbot support that helps your customers with routine queries.

• Customer data collection and feedback that enables you to improve your responses and upcoming campaigns.

One of the major benefits of using Hubspot's service hub is that you will have access to an entire field of data from a single dashboard providing you some valuable time on decision-making.

Salesforce Service Cloud:

One of the most popular customer support tools, Salesforce service cloud is powered by AI and usable for a wide range of customer-facing tasks. Some of its important features are:

• Integrated customer data allows you to access all of your tickets from a single space.

• Detailed customer analytics enable you to improve customer experience based on relevant data

• Your support agents can make calls to a phone number from the tool itself and access data about a particular customer before they hit the call button.

• Multi-channel support enables customers to contact your support team via several channels, be it your website, social media, or landline.

Salesforce can house all the information you will need as a business which means you will never bother with integrations.

Zendesk Customer Service Tool:

Zendesk customer service tool is a must-have for all customer support organizations. It is considered the best tool for support services because of its rich features that include:

• A ticketing system that allows you to manage all customer tickets from a single dashboard.

• Enables you to install a live chat application on your website and allowing for better customer feedback.

• Allows you to take calls from both landlines and mobiles along with texts.

Zendesk comes with its CRM and allows you to create your own custom knowledge base so that customers can seamlessly find what they are looking for.

Freshdesk Customer Service Agent:

Used by some of the most leading e-commerce businesses for support, Freshdesk is also a popular support tool. Here are some of its prominent features:

• Consists of a robust ticketing system that allows you to integrate multiple channels including social media, email, and website queries.

• Access to all customer communication from a single space via calls and texts.

• Consists of a custom CMS that enables you to create your own knowledge base

• Provides access to information like the most popular times for customer calls or most productive agent times of the day with consistent reports.

Freshdesk consists of plenty of other features that will help you enhance the level of support services you provide to the customers.

Conclusion:

Apart from the above-mentioned ones, several other tools can be used for e-commerce customer support like Groove, LiveChat, LiveAgent, Survey Monkey, etc.

As per expert recommendation, you can partner up with Sapizon Technologies to provide top-drawer e-commerce support services to your customers. They are considered as one of the best IT support companies possessing a team of experienced and skilled professionals.

They operate under a result-driven approach and have multi-domain experience in their ranks.