Improved automation

REWRITE

Business leaders are constantly juggling competing priorities, from boosting revenues to enhancing customer satisfaction and seizing new market opportunities. However, achieving these goals while maintaining or reducing IT spending can limit growth prospects. Consequently, companies are increasingly investing in automation and artificial intelligence for IT operations (AIOps). According to a recent study by Kyndryl and IDC, even as overall IT budgets remain steady or decrease, organizations are planning to allocate more funds to automation and AIOps in the next two years.

While over 70% of companies in the study expect to maintain or reduce their overall IT spending, 63% of them specifically intend to increase their investment in automation. Furthermore, most of these companies plan to raise their automation spending by at least 10% to 20%.

Here are three key reasons why companies are prioritizing automation:

1. Proactive issue identification: Automation, combined with AIOps, allows for the proactive identification of potential issues and opportunities for improvement within IT infrastructure. By leveraging advanced analytics and machine learning, organizations can anticipate and address problems before they escalate, improving operational efficiency and minimizing downtime.

2. Automated issue resolution: AIOps enables companies to automatically resolve issues occurring in their IT environments without human intervention. This streamlines the incident management process, reduces response times, and minimizes the impact on business operations, enhancing overall productivity and customer satisfaction.

3. Policy-based automation and orchestration: Implementing policy-based automation and orchestration helps establish standardized processes and guidelines across traditional and hybrid cloud environments. By ensuring consistent practices, companies can optimize resource allocation, improve security and compliance, and achieve greater operational agility.

The benefits of automation in business are significant. Kyndryl's Advanced Delivery approach, powered by Kyndryl Bridge and Intelligent Automation technologies, helps clients meet their goals. By combining these technologies with dedicated delivery teams, Kyndryl enables automation, orchestration, and intelligent operations. This approach maximizes operational knowledge, maintains strong customer relationships, and allows for the efficient management of millions of applications, IT components, and data.

Kyndryl Bridge's advanced capabilities enable the identification and anticipation of incidents in IT environments, enabling preventive actions to be taken proactively. Early adopters have already experienced up to a 75% reduction in incident volume. The AIOps technology of Kyndryl Bridge also provides real-time reporting and forecasting for hardware and software approaching end-of-life, allowing for better capital allocation and informed decision-making.

Moreover, automation helps maintain alignment with best practices, ensuring that hardware, operating systems, and software configurations adhere to recommended standards. By utilizing policy-based automation, deviations from these configurations are automatically rectified, improving efficiency and reducing vulnerabilities.

Kyndryl aims to drive at least 95% of interactions with an IT environment through automation, spanning service requests, change implementations, incident response, and resiliency protocols. The company understands the importance of partnerships in achieving automation maturity. Approximately 20% of companies self-identify as mature in automation, with 70% of them acknowledging the need for third-party assistance. Kyndryl excels in this regard, offering Advanced Delivery with automation capabilities and Kyndryl Bridge AIOps technology to proactively identify issues, resolve problems, and enforce policy-based guardrails for critical IT and application environments.

When unexpected events occur, quick and quality responses are vital. The difference between a minor service disruption and a major business disaster can hinge on the ability to address issues promptly. With Kyndryl's automation expertise and comprehensive support, organizations can navigate these challenges and ensure optimal outcomes for their IT operations.

Business owners have learned valuable lessons from using automation in their operations. Here are some key lessons they have gleaned:

1. Increased efficiency and productivity: Automation has shown business owners the power of streamlining repetitive tasks and workflows. By automating manual processes, they have witnessed significant improvements in efficiency and productivity. This lesson has highlighted the importance of identifying areas where automation can have the most impact and implementing the right tools to maximize these benefits.

2. Enhanced accuracy and reduced errors: Automation has demonstrated its ability to minimize human error. Business owners have learned that relying on automated systems can significantly reduce mistakes, ensuring consistent and accurate results. This lesson has emphasized the importance of investing in automation technologies that align with their specific business needs and processes.

3. Scalability and scalability: As businesses grow, the need for scalability becomes crucial. Automation has provided business owners with the ability to scale operations without incurring proportional increases in costs or resources. This lesson has highlighted the importance of adopting automation solutions that can adapt and accommodate evolving business requirements.

4. Cost savings and resource optimization: Automation has taught business owners the value of cost savings and resource optimization. By automating tasks that were previously labor-intensive, businesses have been able to reallocate resources to more strategic and value-added activities. This lesson has emphasized the need for careful evaluation and selection of automation tools that offer a favorable return on investment.

5. Data-driven decision making: Automation has enabled business owners to collect and analyze vast amounts of data more efficiently. They have learned that automation tools can provide valuable insights and analytics, empowering them to make informed and data-driven decisions. This lesson has underscored the importance of integrating automation with data management and analysis capabilities.

6. Improved customer experience: Automation has had a significant impact on enhancing the customer experience. Business owners have realized that automating customer-facing processes, such as support, order management, and personalized communication, can lead to improved satisfaction and loyalty. This lesson has highlighted the need to prioritize customer-centric automation initiatives.

7. Adaptability and agility: The ever-changing business landscape requires adaptability and agility. Automation has taught business owners the importance of being flexible and responsive to market demands. They have learned that automation can help streamline processes and enable faster decision-making, allowing businesses to adapt more effectively to changing circumstances. This lesson has emphasized the need for continuous evaluation and adjustment of automation strategies.

8. Employee empowerment and skill development: Business owners have recognized that automation does not replace human workers but rather empowers them to focus on higher-value tasks. They have learned that automation can free up employees' time, enabling them to engage in more creative and strategic work. This lesson has highlighted the importance of fostering a culture of learning and upskilling employees to effectively utilize and collaborate with automated systems.

In summary, business owners have learned valuable lessons from their experiences with automation, including increased efficiency, accuracy, scalability, cost savings, data-driven decision making, improved customer experience, adaptability, and employee empowerment. These lessons have shaped their understanding of how automation can drive business growth and success.