How Does IT Support Outsourcing Affect Business Development?

Specialists at companies that are engaged in IT support have a wealth of knowledge about computer systems in general, cloud platforms, electronic equipment, networks, and software applications. In addition, each team member has field-specific skills.

A professional IT company is able to offer a wide range of services for any IT needs of a business. Support engineers continuously monitor an enterprise’s system performance and quickly troubleshoot issues.

The necessity to delegate a number of functions to an outsourcing IT support company is considered by both newcomer entrepreneurs, in search of the right way to develop their start-up, and accomplished business people striving to remain competitive amidst rapidly changing market needs.

Why is a contract with an IT support company more profitable than full support by in-house IT specialists?

Enterprises with hundreds of employees, where everyone has a workspace and a computer with the necessary software package, need regular IT maintenance and rapid response to an emergency. If an organization has one IT support specialist, there is a risk that this specialist won’t be able to cope with the scope of work or won’t have the competence to accomplish important tasks. At the same time, hiring several such employees can significantly affect the budget of the enterprise. When having full-time IT specialists, the following conditions must be observed:

• salary payment;

• benefit package provision;

• coverage for advanced training courses, seminars, training, etc.

Only giant corporations can afford the expenses for their own IT staff, in cases where the maintenance of their IT-systems is a daily task. But even such companies may benefit from involving outsourcing firms since the external resource is easy to scale. A new specialist can be quickly onboarded and sent back if needed.

In small and medium-sized businesses, outsourced IT support services may be required for automating business processes, periodic maintenance, and troubleshooting minor issues.

There is also an option of having in-house IT specialists and involving a third-party IT team to assist in short-term projects:

• installation of new software on all employees’ computers;

• maintenance of an IT product for specific business needs;

• installation and configuration of new equipment;

• software license renewal.

What advantages does the company gain by delegating some of the business functions to an outsourcing IT support team?

If chosen wisely, an IT support company gives the following benefits:

1. Releasing resources (personnel, equipment, time) from non-core activities and redirecting efforts to solving the main tasks in the enterprise.

2. Saving financial resources on employing IT staff. Breakdowns resulting from IT maintenance by incompetent workers lead to additional costs. An enterprise still has to seek support from third-party IT organizations to solve problems that internal staff can no longer cope with. And this is fraught with time and income losses.

3. Increasing the competitiveness of an enterprise. Professional engineers will implement the assigned tasks with a high level of quality and in a short time, which will allow your business to release a new product ahead of competitors.

4. Applying innovative technologies. IT companies striving for self-improvement are constantly mastering new techniques and developments. Hence you can be sure that the service will be carried out using the latest technology.

5. Reducing the level of risks. By concluding a contract with an outsourcing IT company, you receive a guarantee for the result of work and timely completion of the schedule.

6. Hiring for a short time. Qualified specialists are paid for a specified amount of work. And the cooperation can be finished after the executor has completed the tasks.