Five Best Practices That Will Help You Get Ton Of Positive Reviews

When was the last time you didn’t check the reviews of what you were going to do whether it was going to dine, shopping, sign for educational programs?

Customers are keen on getting feedbacks and reviews prior to do opt for your business service. Social proofs are on the rise and customers too are doing their homework to get the best service they have opted for.

In fact, 72% of customers won’t take any action until they read reviews. So, you need to master the art of getting more positive reviews. A single review can boost your business by 10%. Isn’t this what you want?

Here are 5 best practices how you can get more positive reviews for your business

1) Offer great service

The first step to begin with is offering your customers a service that aligns with their exclusive demands. It will not only double your review but also increase your brand credibility. Remember always, Customer’s do not buy products, they buy experiences. Strive hard to make their experience so good they are willing to give positive reviews. You should provide your customer’s great hospitality throughout their buying journey. This will naturally fetch more positive reviews, given the positive service you have provided them and the customer retention too will rise.

2.Have different spaces available to get reviews

Offering great services is the blueprint to earn reviews, but more often businesses don’t make themselves available online to get these reviews. You need to provide them different options to help them give you reviews. Have your presence on different platforms that help you to take reviews such as Yelp, Yellow pages, Create a Facebook page, Google listing, etc. The more number of choices you present them to review you, the higher chances of you being reviewed.

3.Appreciate your customer’s

You should always find ways to make your customer’s happy to maintain a brand connection which will help you to get more reviews. In fact, the number one reason for customers to leave a particular brand is because of being under-appreciated. Create a loyalty program that distinguishes you from your competitors and award your loyal customers incentivizing through any means such as offers, discounts, etc. You should always say Thank You if a review is given, ask for suggestions to make them feel connected and celebrate their purchasing from you. Doing these simple things may be the best long-term investment you can ever invest in.

4.Ask directly for a review

This is often ignored. You can ask directly for reviews and you will be surprised how many people will give you positive reviews. A recent survey found that 70% of consumers write a review when asked to do so. Customers are too busy with their own chores and often don’t remember to review too. You ask them and they will definitely review you, given your exceptional customer service. Next time, don’t be hesitant to ask for reviews. Go and ask your customers to review and they will be generous enough to give a positive review.

5.Reply to negative reviews

Who likes negative reviews? Neither you, me nor anyone else. Its almost impossible to be 100% perfect, there are small negatives that consistently needs to be improved. This will definitely lead to few negative reviews. In fact, customers believe the reviews are fake if there are not any negative reviews. You should always reply to the negative reviews and help them to solve their issues and develop more trust. Replying your customers who provided you with negative reviews and solving their problem will have a positive impact on them. Your customers will more likely to return to you if you reply to their negative reviews and solve their concerned issues.

CONCLUSION

You know the value of customer service and the lifetime value they will provide you. By following the above practices, you will definitely see an increase in the number of positive reviews you get and avoid poor customer service. What do you think is another way of getting positive reviews?

This blog has been already published on Yodigitalmarketer.com