Why Isn't My Arlo Camera Recording in 2K or 4K?

If you own an Arlo camera and are experiencing issues with it not recording in 2K or 4K resolution, you've come to the right place. High-resolution video recordings are essential for capturing clear and detailed footage, ensuring the security of your property. In this troubleshooting guide, we will explore some common reasons why your Arlo camera may not be recording in 2K or 4K and provide helpful solutions to resolve the issue. If you need further assistance, feel free to contact our support team at +1-323-521-4747.

Potential Causes and Solutions:

Insufficient Internet Speed: In order to stream and record high-resolution videos, a stable and fast internet connection is crucial. Slow internet speeds can prevent your Arlo camera from recording in 2K or 4K. Ensure that your internet speed meets the requirements for high-resolution streaming and consider upgrading your plan if necessary.

Distance from the Arlo Base Station: If your Arlo camera is placed too far away from the base station, it may experience a weak signal. This can result in lower video quality or a complete failure to record in 2K or 4K. Try moving the camera closer to the base station or consider adding an additional base station or range extender to improve the signal strength.

Camera Placement and Obstructions: Ensure that your Arlo camera has a clear line of sight to the area you want to monitor. Physical obstructions such as walls, trees, or other objects can interfere with the camera's signal and affect the video quality. Adjust the camera's position to eliminate any obstacles that may be obstructing the view.

Camera Firmware Update: Outdated camera firmware can lead to various issues, including problems with video quality and recording capabilities. Check for any available firmware updates for your Arlo camera and make sure to install them to ensure optimal performance.

Camera Settings and Modes: Double-check your camera settings to ensure they are configured correctly for high-resolution recording. In the Arlo app or web interface, navigate to the camera settings and verify that the video quality is set to 2K or 4K. Additionally, make sure that your camera is not in a low-power mode that may restrict its recording capabilities.

Storage Limitations: If your Arlo camera's storage is full or nearing capacity, it may not be able to record in high-resolution modes. Check the available storage space in your Arlo account and consider deleting unnecessary recordings or upgrading to a higher-capacity storage plan if needed.

Camera Hardware Issues: In rare cases, hardware issues with the Arlo camera itself can cause problems with recording in 2K or 4K. If you have exhausted all other troubleshooting steps and the problem persists, it's recommended to contact Arlo's customer support or call our dedicated support line at +1-323-521-4747 for further assistance.

Conclusion:

Ensuring that your Arlo camera records in 2K or 4K resolution is crucial for capturing high-quality footage and maintaining optimal security. By following the troubleshooting steps outlined in this guide, you should be able to resolve most common issues that prevent your camera from recording in high-resolution modes. If you still encounter problems, don't hesitate to contact our support team at +1-323-521-4747, and our experts will be happy to assist you in resolving the issue promptly.

Arlo cameras are renowned for their high-quality video recording capabilities, providing crystal-clear footage for enhanced security and peace of mind. However, if you're experiencing issues with your Arlo camera not recording in 2K or 4K resolution, it can be frustrating. In this article, we will explore some common reasons behind this problem and provide troubleshooting steps to help you resolve the issue. If you require immediate assistance, you can contact Arlo Support at +1-323-521-4747.