Latest Stories
Most recently published stories in Education.
How to Navigate the Phone Tree of Doom
PROLOGUE Right. So, like everyone on earth, at some point or another, you’ve had a sucktastic, no-holds-barred, Epic Fail customer service experience. While we in that industry (whether it be a call center, restaurant, retail store, or some new form of torture that no one has ever heard of) are fully aware of the fact that sometimes you have done nothing wrong but still get the CSR equivalent of a dull stick to the eye (and on behalf of The Industry, I would like to offer an unreserved apology for those instances), a good 80% - 90% of the time, your bad experience could likely have been alleviated by the application of common sense, forethought, and/or the ability to admit that maybe – just maybe – you were wrong. In the following pages is a detailed, fairly comprehensive list of things that annoy, frustrate, enrage, horrify, amuse, and occasionally confound us. Mixed in with this list are anecdotes from every walk of customer service; the truly sad part is that not one of them has been exaggerated. These are all true stories and the odds are high that some will make you laugh, a few might cause tears (of joy, sorrow, or horror will depend on your personality), and no small number of them will likely result in a wide-eyed, slack-jawed, WTF?!? moue of disbelief that we in customer service live with Every. Damn. Day. It is our profound hope that this guidebook will walk you safely through a happier, healthier, more productive customer service experience (and if it doesn’t, well, it might give you a few ideas).
By Alison Victory5 years ago in Education
What you're really supposed to learn in Post-Secondary education.
For years I've heard stories of people going to university or college and coming out with simply a degree in their hand. There's always a bleak picture painted of a debt ridden adult with no job prospects. For some this may be true but others looked outside the box and took advantage of their education.
By Brian Anonymous5 years ago in Education
THE BEST ONLINE DRAWING COURSE
Looking to Improve your drawing skills? One way/trick is finding a suitable drawing course made by an expert drawer. In This article I'll be going over a new cool drawing site I stumbled upon recently called Pencil-drawing-made-easy and I think is going to make a HUGE difference, especially if you want to draw realistically. I therefore encourage you to read this article through till the end!
By David Adebayo5 years ago in Education
6 Tips for Writing an MBA Application
Over the past 20 years, I have been actively involved in the MBA admissions industry, and during this time, I have seen a great deal of change. When I was preparing for my MBA application, I followed the advice that has remained true throughout my career:
By Shahid Ali Khan5 years ago in Education
6 Ways Your Company Can Benefit From Professional Certifications
Professional certification is an effective business growth tactic. It's obligatory in diligence similar to account, tutoring, and IT. In these sectors, professional certification is synonymous with career development. Professional certification is a designation earned by people. It helps them gain qualifications to perform a job. Certifications are earned from a famed society that has a certifying body.
By Shamim Ahammed Zoardder5 years ago in Education
Four reasons how Yoga can transform your life
Yoga acts as the binding tool of body and mind. It helps your body to communicate with your mind. It enables a bridge amongst the two that, otherwise do not find a common ground or space to contact. The power of Yoga is incredible. The journey is liberating and the destination is enlightening. It's shocking how light movements clubbed with mediation and breathing techniques can have such wonders on our bodies and mind.It is even advised by psychologists and doctors to practice basic yoga poses. Yoga is free but its benefits stand countless. It helps to calm your mind and unclog the trapped thoughts. It filters all your negative thoughts imparting optimism to you. Not only psychological, but it has various physical benefits as well.
By goayogashala5 years ago in Education
Facing Up to the Internet Security Challenge
These days, there's nothing we can do but submit to technology. We likely have no choice because if we didn't, we'd be left ages behind and it won't be very good for our personal sake. Although we can always stick to the old traditional ways, with this fact by now obvious, we simply know that can no longer keep pace with the level of productivity that the digital world has been achieving. Like it or not, we have to join them to survive them.
By SHYAM PHAD5 years ago in Education
Don’t Miss Out On These 8 Parenting Tips During Coronavirus Outbreak!
Introduction With all the schools and most of the workplaces closed due to the second wave of this pandemic, many of us have found ourselves dealing with a new and often very stressful family situation more than the last year. Working from home and running the household chores are making our livelihood difficult. The struggle is real, especially when most of us are unable to keep our toddlers on track with their virtual school work alongside. With the family often occupying the same space day after day, perhaps you need some parenting tips. Fear, uncertainty, and being caged at home to slow the spread of the second wave of COVID-19 is eventually making it challenging for our kids to keep a sense of calm.
By Kapil punetha5 years ago in Education
