5 Ways AI and Machine Learning Are Transforming Fintech

AI and machine learning. The financial services sector's landscape is altering due to AI and ML. Numerous advantages exist for customers and FinTech companies, such as improved financial analysis, client involvement, and customer service.

Here we will discuss the 5 major impacts of AI and ML in the financial sector.

Five impacts of AI and machine learning in the financial sector

Automatic loan approval

The demand for financial assistance will only increase as people struggle to reclaim their businesses and lives due to the pandemic. Consumers want to resume their normal lives and financial health, and businesses want to continue to thrive both now and in the future. Due to these market shifts, there has been a rise in demand for "just-in-time" lending, which cannot be done only through manual procedures.

One of the biggest challenges for lenders has been the time and effort needed to review and approve loan applications. Undoubtedly a difficult process, manual underwriting may be mainly automated with specialist AI tools. Head over to a data science course in Chennai to learn more about DS, AI and automated tools.

Identifying fraud

Illegal transactions cost the US economy hundreds of millions of dollars annually, with fraudulent wire transfers alone accounting for a $439 million loss. In 2019, there were more than 270,000 instances of credit card theft, more than doubling from the previous two years. With roughly 26% of AI start-up investment for fraud and cybersecurity in the banking industry—more than any other instance—this is the perfect market for financial services companies.

Due to the magnitude of today's financial activity, it is not practical to personally review every transaction for irregular or potentially incorrect behavior. However, financial institutions may use AI to take a more thorough and advanced approach to identify credit, payment, and account opening fraud.

AI-assisted customer service

As a result of the introduction of digital banking, customer expectations are changing and increasing. People are used to banking every day, even on the weekends and evenings, and they expect lightning to strike quickly. Therefore, financial institutions must be made available around the clock to provide information and facilitate anything from transactions to loan applications.

Customer service teams and call centers frequently cope with massive backlogs while still providing the kind of service consumers expect. Cost restrictions usually make it impossible to hire more employees. Although many financial services still require internal support due to their popularity, chatbots powered by AI are quite good at many tasks.

Conversational banking capabilities

Voice-activated devices with conversational banking capabilities, like Amazon Alexa or Apple Siri, may reduce waiting times and boost productivity in daily tasks. In actuality, NLP technology has advanced to the point where it is reliable for doing simple financial transactions using a voice interface rather than a chatbot. Certain people may resist the use of speech recognition and banking instructions as voice-controlled interfaces become increasingly commonplace.

Fintech has made considerable strides in offering voice-powered banking solutions despite customer confidence difficulties, especially with the increased need for contactless payments due to the pandemic.

Trading algorithms of the future

The stock market employs algorithmic trading, which was first introduced in the 1970s and is largely employed by large trading firms and institutional investors. AI has been revolutionizing the trading desk in recent years, assisting in the real-time crushing of millions of data points while learning and obtaining insights that more traditional statistical models have been unable to recognize.

AI has significantly contributed in recent years to the publicization of algorithmic trading. Consumers may now trade stocks and shares utilizing AI's incisive decision-making thanks to user-friendly smartphone applications.

Currently, algorithms are used to execute 70 to 80 percent of transactions. IA and machine learning, on the other hand, elevate algorithmic trading by lowering risks and improving judgment. An AI system can gather and account for anomalies and respond more quickly to a shifting trading environment (such as the pandemic). This is so that a machine learning model may continually incorporate new data and learn from it.

Final Thoughts

Artificial intelligence and machine learning in data science are terms that are sometimes used interchangeably, although they have different meanings. ML is a subset of AI, whereas AI is an umbrella term for using machines to simulate human intellect. By extending data analysis efforts to get greater insight into volume, quality, and speed, AI/ML-driven prediction models may help businesses increase revenues. An expert with in-depth knowledge and skills could be useful if you want to apply AI technologies to enhance the business operations of your corporation. Join the IBM-accredited artificial intelligence course in Chennai if you want to keep up with cutting-edge and latest AIML technologies.