The problems on Vocal.media H E LP Us Vocal?

Just got this back from stripe

Hi Marie,

Thank you for reaching out to Stripe. I appreciate your understanding and for bringing this to our attention. Please allow me to provide further assistance.

As discussed over the phone, we have confirmed that the correct point of contact is the Vocal Support team. We checked your account from our end at Stripe and can confirm that you do not have any pending verification issues that would restrict your account operations.

Since Vocal operates as a co-branded platform with Stripe, they manage your account operations directly while Stripe serves as the payment processor for transactions on their platform.

As everything appears to be in order on our end with no outstanding requirements, I'd recommend contacting Vocal directly to clarify what items may still be pending on their side. Here are their contact details:

Support email: [email protected]

Support phone: +16468595747

URL: https://vocal.media

Additionally, if Vocal's support team believes our involvement is necessary, we would encourage them to reach out to us directly, quoting the ticket ID: sco_UntCYnbPtuGKAq. This ensures that we receive all the technical details needed to work this out with their team.

To help ensure this matter is resolved as smoothly as possible, we kindly ask that you share a summary of your conversation with your platform. This will allow us to verify and confirm any updates made to your account on their end.

We understand this may not be the outcome you were hoping for, and we hope the information provided has been helpful. Should you have any further questions or concerns, please don't hesitate to reply to this email. We'd be more than happy to assist you.

Best, Nell