Solutions to fix Alexa Not Playing Music from Amazon Music?

Alexa not playing music

Listening to music is our favorite daily ritual or usual activity that we do to relax after a long and tiring day. But if you are facing issues with listening to music on your favorite Alexa device, it can be quite a struggle. Sometimes users complain about Alexa not playing Amazon music and get panicked. Well, it’s pretty inconvenient when Alexa won’t play music.

If you have an Amazon Prime account, you will get access to more than 2 million prime songs. You don’t have to set them up as the Echo device automatically detects the Amazon Music app when you have subscribed. Issuing commands and watching why is my Alexa not playing music can be hectic. This blog is your troubleshooting guide when Amazon Music won’t connect to echo.

Steps to fix Alexa Not Playing Music from Amazon Music

Echo won’t play Amazon Music if too many devices are connected to the network. This can lead to network congestion and Amazon Music won’t connect to Echo. Disconnect the additional devices which are not currently in use. Alexa devices usually work with a stable internet connection. When the signals are weak or the speed is not optimum, then Alexa w`ont play music. This is why people see Alexa responding but not playing music.

If you are wondering why is my Alexa not playing music, it can be due to an inactive subscription. You will need an active subscription to Amazon Prime Music to stream songs on your Alexa device. Amazon Prime members can enjoy prime music without any charges. If your subscription has expired, buy a new one.

People who have multiple Amazon accounts face the Alexa not playing Amazon music issue. To stream your favorite songs on your Alexa device, you first need to log in to your account and sign up with your Amazon Prime profile. See if the account you are using has the correct credentials and if it also has an Amazon Music Unlimited subscription. Echo won’t play Amazon Music if you are using multiple accounts on a single device. However, you can switch the user and change it to the correct profile.

It could be a possibility that your router’s built-in firewall is blocking Alexa, and that is why Echo won’t play Amazon music. For this, you have to find the IP address for accepting the right router’s console. Provide the right login credentials and configurations. You can find a section that says “Port Forwarding’. See if the digits 33434, 4070, 443, 40317, 123, 49317, and 5353 are present.

Amazon Echo devices come with certain limitations when it’s about streaming Amazon music on various devices at the same time. You need to check the number of Alexa devices streaming music at that moment. The Amazon family plan, members can stream music on six devices at a time. But the individual plan members can stream Amazon music on a single device at a time. If your Alexa won’t play music, you can check out the devices connected.

Alexa responding but not playing music means Alexa is not playing a song that you’re telling her to. The reason behind this is the song availability issue. This is more likely to happen when you are using the Amazon Prime account. Amazon Music won’t connect to Echo because the number of songs available on Prime Music is very limited. This might be the reason that your song is showing up as unavailable. If you want to access all the songs on Amazon Prime Music Unlimited is recommended.

Sometimes the music service is down for container bugs. This is why your Alexa is responding but not playing music. The server issues can be solved from the music provider side, but you can’t do much on that. But if the bug is related to your app, you can disable it by reconnecting the Alexa skill for that particular music service. Follow the steps given below:

1. Click on ‘More’ and then select ‘Skills & Games’.
2. Now pick ‘Your Skills’ and tap on the music service you are having an issue with.
3. Select ‘Disable Skill’ and confirm.
4. This will disable the music service on your Alexa app and how you can add it again.
5. Navigate towards ‘Skills & Games’.
6. Click on the search icon at the top and type the music service.
7. Select it by clicking on ‘Enable to Use’.
8. Correct your echo settings.

Alexa not playing Amazon music can be due to outdated versions or settings. Your echo device’s location, country, and time zone should match with the current surroundings in order for Alexa to work correctly. To fix this:

1. Navigate to watch the Alexa app and click on ‘Devices’.
2. Tap ‘Echo & Alexa’.
3. Now select your record device and check the ‘Device Location’, ‘Time Zone’, and ‘Language’.
4. If you are in a different time zone around the world, please update any.
5. Restart your Echo device.

Before proceeding any further, first restart your device and see if it is connected properly. Sometimes you see Alexa responding but not playing music because it’s not connected with the app or internet correctly. To restart the device, unplug it from the power socket, wait for a few seconds, and then plug it in again. This will remove any other bugs from the device.

Another possible reason that Amazon Music won’t connect to the Echo could be the pairing issue. If your Alexa device is unresponsive, you can deregister it from the Alexa app and then register it again.

1. Locate the app and tap ‘Devices’.
2. Now click on “Echo & Alexa’.
3. Select the Echo device you are troubleshooting for.
4. Tap on ‘Deregister’.
5. After successfully deregistering the device, you can register it again.
6. Try another Alexa device.

When Alexa responding but wont play music, you have to make sure that Alexa’s device is not malfunctioning. Try to play music on other Alexa-supported devices as it will draw your attention to that device if the music starts playing. As a result, you can determine if the issue resides in your device or any other feature.

Working with Alexa devices such as Amazon Echo, Echo Dot, Echo Show and others requires a stable internet connection only. If the router and the Alexa device are placed in different places, it can cause weak signals and Alexa won’t play music. Here are some practices that you can perform

1. Always make sure the Echo device is placed at a higher place and receives strong Wi-Fi signals.
2. Don’t keep the device close to any metal object or a thick wall.
3. Don’t place your device on the ground, as the signal reception can be badly affected there.

SUMMING UP

Now that every other step has failed, and these solutions are not helping you to resolve the Alexa not playing music issue, you can consider this. Just start with a clean slate by factory resetting your Amazon Echo device. However, this may remove all of your personal settings, but the step is worth considering.

Looking for further suggestions? Don’t hesitate to call the experts who can share their knowledge and can help you solve echo won’t play Amazon music issue easily. All you have to do is dial the Alexa helpline number.