What are the benefits of having Telephone System Support and Maintenance?

With hybrid working being adopted by many businesses, having a telephone system support agreement in place has never been more important.

Your telephone system and communications network is now being used across multiple sites from your offices and with staff working from home. This could pose additional challenges when it comes to how the system needs to operate and the maintenance required to ensure it performs you need it to.

Having a partner in place who can provide your business with a reliable support and maintenance service will help you to resolve any problems quickly and highlight potential issues early.

We have a dedicated and helpful team of qualified engineers that specialise in fault resolution, configuration and support for our clients.

When a business telephone system goes down, your day-to-day operations grind to a halt. It is essential that you able to call upon experienced engineers in an emergency to get you back online as soon as possible.

As part of a support and maintenance program, we recommend a health check and system review every 6 months. A thorough audit of your telephone system, hardware, features and cabling will help you to mitigate potential problems, identify improvements and ensure you are getting the most out of your investment.

As we know – prevention is better than cure when it comes to business telephone systems.

Your Business Telephone System is no different.

Without the preventative measures in place and a support contract in place, you are at risk of a system costing you valuable time and money if you are waiting a long time for an engineer, you have called out of the blue.

Taking a proactive approach to support and maintenance allows you to plan and prepare upgrades to your system and technology. Your partner should provide advice on how to evolve your system and network to improve productivity and customer experience whilst saving money.

It is important to remember you don’t have go with the telecoms company who installed the system for your system support and maintenance. Finding the right company to provide the level of service and value for money when it comes the maintaining your system is essential.

If you already have your telephone system in place and are looking for someone to manage the maintenance of that system, we can also help. We understand that when it comes to your telephony, you want the reassurance of a dedicated point of contact based in the UK to resolve issues as quickly as possible. Our care packages come with different levels of commitment and guarantees against our services, depending on the level of cover you choose, so that you and your business can have complete peace of mind when it comes to your telephone system support.

Telecom Central is on hand to support your organisation in getting the most out of your current telephone system, providing maintenance, support and advice to help you prolong its lifespan.

Our work often sees us working with organisations to help introduce and integrate the latest and most innovative systems, however we understand that this is not suitable or the right step for everyone.

You may not be in a position or ready to upgrade to a new telephone system just yet.

If this is the case, we are happy to be able to offer you support through our maintenance services.

We can work with you to review your current telephone system, identify any potential technical faults and also check that all equipment and devices are in full working order.

Should we identify any issues, we can resolve them for you and have your system operating to its fullest again.

We can also provide you with new and/or additional handsets and other hardware that may need replacing.

Through these services, we help to prolong the lifespan of your existing system so that you are able to get the most out of what it has to offer and can maximise on your investment, before you reach a stage where you are ready to take the next step to a new system.

We believe that organisations should not be forced or frightened into moving to a new system if they are not yet ready, or if they are still happy with their current setup.

Through our maintenance services, we support you in making the best decision for your business and we will never rush you into making the switch.

Moving to a cloud-based telephone system for the first time can be daunting for businesses, so a more gradual approach can give you the peace of mind and security you need when looking to make that switch.

We build strong relationships with all of our clients and aim to develop a great understanding of how you operate and what you really need your system to do for you, so that when you are eventually ready to make the change and upgrade your system, we can advise on the very best option to meet your needs.

If you would like to discuss how we can support you in getting the most out of your older telephone system, our team is happy to share some more information about our maintenance services.