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Restaurant Email Marketing: Top 10 Strategies to Win Diners

Learn what is restaurant email marketing, and apply these 10 strategies to win more diners.

By Raymond McNattPublished 11 months ago 5 min read
Restaurant Email Marketing!

In today's fast-paced world, email marketing is an essential tool for any restaurant looking to increase its customer base and improve customer loyalty. Restaurant email marketing is an effective way to engage with diners, promote your restaurant, and increase sales.

In this blog, we will discuss what restaurant email marketing is, why it is important, and the top 10 strategies to win diners through email marketing.

What is Restaurant Email Marketing?

Restaurant email marketing is the practice of sending promotional and informative emails to a restaurant's customer base. It is a way to communicate with diners about specials, events, menu updates, and other information that is relevant to them.

Email marketing can also be used to nurture customer relationships by providing personalized offers and building loyalty.

Why is Restaurant Email Marketing Important?

Email marketing is an important tool for restaurants because it allows them to reach customers directly. According to a study, the average open rate for restaurant emails is 24.79%, which is higher than the overall average open rate of 21.33%.

This means that customers are more likely to open and engage with restaurant emails than other types of emails.

Email marketing also allows restaurants to track the effectiveness of their marketing campaigns. With email marketing software, restaurants can track open rates, click-through rates, and other metrics that indicate how well their campaigns are performing.

This information can be used to make data-driven decisions about future marketing campaigns.

Top 9 Strategies to Win Diners Through Restaurant Email Marketing

      1. Build Your Email List

The first step in any email marketing campaign is to build your email list. There are various methods that restaurants can use to gather email addresses, such as in-store signups, online signups, social media, and events.

One effective way is to offer a discount or a free item in exchange for an email address. Be sure to get consent and provide an easy way for people to opt-out if they no longer wish to receive emails.

2. Segment Your Email List

Once you have built your email list, it’s important to segment it based on different criteria, such as past orders, preferences, demographics, and behavior.

By segmenting your list, you can tailor your messages to specific groups and increase the relevance and engagement of your emails. For example, you can send different offers to frequent diners, first-time visitors, or vegetarian customers.

3. Personalize Your Emails

Personalization is key to successful email marketing. By using the recipient’s name, location, past orders, or preferences in the subject line and body of the email, you can make the email more relevant and engaging.

Personalized emails have been shown to increase open rates and click-through rates. You can also use dynamic content to show different messages or images based on the recipient’s profile or behavior.

4. Use Eye-Catching Designs and Images

Your emails should be visually appealing and easy to read. Use high-quality images of your food, restaurant, or events to showcase your brand and entice the recipient.

Use a clean layout, a clear call-to-action, and a mobile-friendly design to ensure that your emails look good on any device. You can also use animated GIFs, videos, or interactive elements to add more interest and interactivity to your emails.

5. Provide Value and Incentives

People receive hundreds of emails every day, so it’s important to provide value and incentives to stand out from the crowd. Offer exclusive discounts, free items, or loyalty rewards to your email subscribers to encourage them to visit your restaurant or place an order.

You can also provide useful content, such as recipes, cooking tips, or food-related news, to keep your subscribers engaged and informed.

6. Use Timing and Frequency Wisely

Timing and frequency are crucial factors in email marketing. Send your emails at the right time, such as during lunch or dinner hours, to maximize the chance of the recipient opening and acting on the email.

Avoid sending emails too frequently or too infrequently, as this can lead to unsubscribes or low engagement. Test different timings and frequencies to find the sweet spot for your audience.

7. Measure and Improve Your Results

It’s important to measure and improve your email marketing results. Use email marketing software or tools to track your open rates, click-through rates, conversion rates, and other metrics.

Analyze the data to see what works and what doesn’t, and make adjustments to your email content, design, timing, or segmentation accordingly. A/B testing can also help you optimize your email campaigns.

8. Leverage User-Generated Content

User-generated content (UGC) is content created by your customers that showcases your restaurant in a positive light. This can include photos of their meals, reviews, and social media posts. By leveraging UGC in your email marketing, you can build trust and social proof with your audience.

Share UGC in your emails, and encourage your subscribers to create and share their own UGC by using a branded hashtag or by running a photo contest.

9. Promote Events and Special Occasions

Restaurants often host special events or promotions to attract new diners and keep existing ones engaged. Use email marketing to promote these events and occasions, such as Valentine’s Day, Mother’s Day, or Restaurant Week.

Create a sense of urgency by using limited-time offers, early bird discounts, or VIP access for email subscribers.

10. Foster Customer Loyalty

Email marketing can also be a powerful tool to foster customer loyalty. Use your email list to send personalized messages to your most loyal customers, such as birthday greetings, anniversary offers, or VIP invitations. Encourage customers to leave reviews or feedback and respond promptly to their inquiries or concerns.

By building a strong relationship with your customers, you can turn them into brand advocates who will spread the word about your restaurant to their friends and family.


In conclusion, email marketing is a versatile and effective tool that restaurants can use to gain diners and build customer loyalty. By building a targeted email list, segmenting your list, personalizing your emails, providing value and incentives, and measuring your results, you can create email campaigns that engage and convert your audience.

By leveraging UGC, promoting events and special occasions, and fostering customer loyalty, you can build a strong brand and a loyal customer base. So why not start your own email marketing campaign today and see the results for yourself?


About the Creator

Raymond McNatt

I've spent over 10 years honing my ability to captivate readers with my words. My specialization in email marketing and digital marketing niches has led to the publication of numerous articles, and essays, in various publications.

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