How Much Amazon Clients Trust Sunny Worldwide Freight Forwarder China, Even Letting Us Help with Inventory Counting

I have a Chinese client in the clothing business who sells on Amazon in the UK. Since his factory is in China, he relies on freight forwarder China. Initially, he shipped about twice a month, each time around 100 kilograms.

The client has a processing factory in Guangzhou, and each time Sunny Worldwide Freight Forwarder China would pick up the goods from the factory and arrange air transport from Shenzhen to the UK. Upon arrival in the UK, we would assist with customs clearance and delivery. As the client’s business grew, he began shipping more frequently, eventually moving to almost daily shipments, and established an office and a pattern-making company in Guangzhou. His number of processing factories increased, and so did his interactions with Sunny Worldwide Freight Forwarder China.

With this growth came new challenges for Sunny Worldwide Freight Forwarder China. The client’s high sales volume meant that sometimes the factory couldn’t prepare the goods in time, but they still needed to catch the next day's flight. Renting a container truck each time wasn’t feasible, either because the trucks were occupied or it was too late in the day. This is where the advantages of Sunny Worldwide Freight Forwarder China became evident. Our company owns a fleet of container trucks, and we have an experienced driver, Mr. Zong, who has 30 years of experience. He is not only skilled and dedicated but also responsible for counting the goods during loading, showing the client’s trust in us.

Sunny Worldwide Freight Forwarder China uses its own developed ERP software to manage inventory and share data with clients, making us unique in the domestic market. We have our own logistics fleet and operate out of an 1800-square-meter Grade A office building in a commercial area of Shenzhen, unlike small freight forwarders operating out of rented spaces in villages.

If unexpected situations occur at the bonded warehouse or airport, Mr. Zong, with his extensive experience, often handles them without needing to communicate with the company. We tailor our services to the client’s needs, significantly improving efficiency.

There are times when we pick up goods at 2 a.m. or 5 a.m. to meet deadlines. Sunny Worldwide Freight Forwarder China understands that the client’s business on Amazon relies on consistent stock availability, as running out of stock can quickly drop their rankings.

From shipping twice a month to almost daily shipments, the client’s business has grown continuously, and Sunny Worldwide Freight Forwarder China has continually adjusted our solutions. Whether shipping from Shenzhen, Guangzhou, Hong Kong, or even Shanghai and Beijing, our goal remains to deliver the goods to the client’s warehouse in the shortest time and at the best price. This ensures that the client repeatedly chooses Sunny Worldwide Freight Forwarder China and remains satisfied with our service.

As an experienced freight forwarder China, we not only provide logistics services but also assist with other tedious tasks for our clients. Whether contacting suppliers for special purchases or handling miscellaneous tasks, we manage everything without charging extra fees, only the logistics service fees. This allows our clients to focus on their core business without worrying about other issues.

Over the years, we have provided the maximum level of service to support the client's business growth. The client recognizes our efforts and dedication, understanding that we are a trustworthy freight forwarder China.

Reviving Hope: How Sunny Worldwide Freight Forwarder China Helped a Client in Crisis

One of the most memorable instances for me was when Sunny Worldwide Freight Forwarder China helped a client ship their products to a trade show. The client, an electronics manufacturer, was preparing to exhibit in Frankfurt, Germany, and they relied on us to ensure their products arrived on time. As the exhibition date approached, the client’s products were not ready in time, leaving us with very little time to work with.

I made a decisive move to prioritize this order above all else. As a responsible member of freight forwarder China, we strive to make every client satisfied. I chose Cosco as the shipping company, and everything went smoothly on the China side, including shipping and customs clearance, and according to the schedule, we wouldn't face any delays. However, an unexpected problem arose when the cargo reached Germany, and it couldn't be released immediately, requiring a few days of waiting. This was a huge setback, and I immediately negotiated with our German agent. If the cargo couldn't be released on time, the client would miss the exhibition, wasting months of their effort. The client was extremely anxious, calling us repeatedly for updates.

I was just as anxious, but I kept telling myself to stay calm and find a solution. I immediately contacted our local partner, Agent A, to investigate and find a solution. However, Agent A reported back that there was no immediate solution. Not being on-site was challenging, but as an experienced freight forwarder China, we have alliances with partners in many locations. So, I reached out to Agents B and C to verify the situation and explore other possibilities.

Agent B confirmed that the container couldn’t be released immediately. Even if it was released, we still needed to unpack the container and deliver the goods to the exhibition, which would take additional time. Having worked with various partners over the years, we understood their operational styles. Agent A followed strict procedures, ensuring accuracy but often lacking speed. We then contacted Agent D, with whom we had frequently collaborated. They were resourceful and efficient. Finally, Agent D managed to get the container to the terminal, handle customs, unpack, and deliver it to the exhibition the afternoon before it started.

Even though Sunny Worldwide Freight Forwarder China was operating remotely, our operations, business, and overseas departments dropped everything to focus on this issue. It was a collective effort from all three departments that ultimately ensured the timely delivery of the goods to the exhibition.

Sunny Worldwide Freight Forwarder China consistently promises full compensation for delays and damages within our scope, a testament to our capabilities. We provide comprehensive services to major clients, including order tracking and direct logistics coordination with international end customers, a rare offering in the logistics industry. Typically, clients who experience our "more than just a shipper" value proposition tend to stay with us long-term. Sometimes, our close cooperation with factories moves them to become our clients as well.

The client was overwhelmed with gratitude, saying, "I had lost all hope and was ready to give up! But Sunny Worldwide Freight Forwarder China kept striving, looking for resources and solutions, never giving up until the last minute! I am truly surprised and touched! Who else would I choose next time if not you?"