Reviving Hope: How Sunny Worldwide Freight Forwarder China Helped a Client in Crisis

One of the most memorable instances for me was when Sunny Worldwide Freight Forwarder China helped a client ship their products to a trade show. The client, an electronics manufacturer, was preparing to exhibit in Frankfurt, Germany, and they relied on us to ensure their products arrived on time. As the exhibition date approached, the client’s products were not ready in time, leaving us with very little time to work with.

I made a decisive move to prioritize this order above all else. As a responsible member of freight forwarder China, we strive to make every client satisfied. I chose Cosco as the shipping company, and everything went smoothly on the China side, including shipping and customs clearance, and according to the schedule, we wouldn't face any delays. However, an unexpected problem arose when the cargo reached Germany, and it couldn't be released immediately, requiring a few days of waiting. This was a huge setback, and I immediately negotiated with our German agent. If the cargo couldn't be released on time, the client would miss the exhibition, wasting months of their effort. The client was extremely anxious, calling us repeatedly for updates.

I was just as anxious, but I kept telling myself to stay calm and find a solution. I immediately contacted our local partner, Agent A, to investigate and find a solution. However, Agent A reported back that there was no immediate solution. Not being on-site was challenging, but as an experienced freight forwarder China, we have alliances with partners in many locations. So, I reached out to Agents B and C to verify the situation and explore other possibilities.

Agent B confirmed that the container couldn’t be released immediately. Even if it was released, we still needed to unpack the container and deliver the goods to the exhibition, which would take additional time. Having worked with various partners over the years, we understood their operational styles. Agent A followed strict procedures, ensuring accuracy but often lacking speed. We then contacted Agent D, with whom we had frequently collaborated. They were resourceful and efficient. Finally, Agent D managed to get the container to the terminal, handle customs, unpack, and deliver it to the exhibition the afternoon before it started.

Even though Sunny Worldwide Freight Forwarder China was operating remotely, our operations, business, and overseas departments dropped everything to focus on this issue. It was a collective effort from all three departments that ultimately ensured the timely delivery of the goods to the exhibition.

Sunny Worldwide Freight Forwarder China consistently promises full compensation for delays and damages within our scope, a testament to our capabilities. We provide comprehensive services to major clients, including order tracking and direct logistics coordination with international end customers, a rare offering in the logistics industry. Typically, clients who experience our "more than just a shipper" value proposition tend to stay with us long-term. Sometimes, our close cooperation with factories moves them to become our clients as well.

The client was overwhelmed with gratitude, saying, "I had lost all hope and was ready to give up! But Sunny Worldwide Freight Forwarder China kept striving, looking for resources and solutions, never giving up until the last minute! I am truly surprised and touched! Who else would I choose next time if not you?"

Why Do Brazilian Clients Choose to Work with Us Even If It Costs an Extra $1,000 When Looking for a Freight Forwarder China Company?

I still remember last week when we had an air shipment to Rio de Janeiro, Brazil, that was entrusted to Sunny Worldwide Freight Forwarder China. The client was shipping mobile phone screens and accessories, which are heavy items, making each box quite heavy. The client said the goods were in Guangzhou, meaning they wanted us to provide a solution to ship from Guangzhou to Rio de Janeiro.

At Sunny Worldwide Freight Forwarder China, we have developed three routes to South America: the western route through Europe to America, the southern route, and the eastern route through the United States to America. Of course, the transit times and costs of these routes differ, with the southern route being the cheapest, followed by the route through the United States, and the most expensive being the route through Europe.

The client wanted to explore a mid-range service first because the southern route’s airports don’t have infrastructure as developed as those in Europe and the United States, which can lead to air congestion and less reliable capacity. We checked the airports in Guangzhou, Shenzhen, and some second-tier cities like Xiamen, Chengdu, and Hangzhou, which are continually expanding with many international flights.

We ultimately decided on a solution starting from Guangzhou, transferring domestically to Los Angeles or New York, and then using airlines like M6 or PO for the final leg to Rio de Janeiro. The client was very satisfied because these solutions were painstakingly developed by Sunny Worldwide Freight Forwarder China.

Sunny Worldwide Freight Forwarder China owns regulated warehouses at sea terminals and has signed contracts with three major international shipping companies. As vice president of 13 freight forwarding associations, Sunny Worldwide Freight Forwarder China’s strength in foreign trade logistics is well recognized, and few peers can match our capabilities.

Many situations may seem simple to outsiders, but in reality, we contacted nearly 10 airlines in seven cities before finalizing this solution. We confirmed a transit time within 15 days and also recommended our sea-air solution. As a member of freight forwarder China, we offer various options for our clients.

For instance, Matson Express can reach the Los Angeles port in about 15 days, and from there, air transport can take the goods to various South American countries. This method takes about 20 days, given the sea journey, customs procedures, and reloading at the port, which takes about 15 days, and then another two to three days for clearance and delivery in Brazil. If the client has a flexible timeline, this sea-air solution is viable.

In reality, Sunny Worldwide Freight Forwarder China can offer at least three solutions for each client on the South America route. When quoting, we recommend suitable shipping companies and plans based on the client’s required transit time and cargo value.

Clients should not choose a freight forwarder China based solely on price, as many hidden factors can lead to significant losses. In extreme cases, we’ve encountered freight forwarders running off with the money after taking orders. For example, a client might find a freight forwarder offering $7,000 when the standard rate to Rio de Janeiro is $8,000, thinking they are saving money. But when it’s time to release the goods, they find they can’t contact the forwarder. The shipping company then informs them that the forwarder never paid for the booking. Further investigation reveals that many clients faced the same issue, and the forwarder had already run off with millions. The forwarder’s company had been deregistered long before, indicating premeditation.

Therefore, choosing a freight forwarder China requires careful consideration. Verify that the price is reasonable; if it’s not, you are taking a risk because no one can offer services below cost. Sunny Worldwide Freight Forwarder China uses a self-developed ERP system for inventory management, sharing interfaces and data with clients, a rare feature in China. Sunny Worldwide Freight Forwarder China has its own logistics fleet, unlike small freight forwarders based in urban villages. We operate from an 1800-square-meter Grade A office in Shenzhen’s commercial district, making us one of the few companies in the industry with such facilities. Working with such a freight forwarder China ensures you won’t be deceived.