How Can You Amplify Your Conversion Rate with Click to Call Solution?

After perusing your website, customers want to speak with a company person to learn more about the goods and services. Therefore, your company must have a phone line for business, facilitating client interactions. However, a consumer must navigate several IVR alternatives to speak with the proper representative. This prolongs and irritates the entire communication process. The best click-to-call service offers a smooth communication route and avoids this agitation and prolonged call waits. A company can phone the customer and connect them directly with the agent rather than having the customer call the business. A smoother customer experience for businesses is made possible by such a solution, which reduces customer effort.

Importance of click to call solutions:

Businesses can convert website visitors into customers using a technology technique called click-to-call. All you need to do is add a callback button to your website, which, when clicked, triggers the appearance of the pop-up box. The visitor to the website must enter their phone number in this field to obtain a callback. When a callback request is issued, Knowlarity provides the automatic system that calls the customer and the corporate representative. The corporate representative and the customer are connected on one call once both calls have been answered. So, these can make the customer quickly convey their queries and use click-to-call solutions to solve the issues.

How click to call service increase your Business Potential?

Additionally, statistics show that a telephone conversation is essential to gaining customers' trust during the purchasing process. By giving customers a quick way to contact the business, a click-to-call button on your website can boost your company's reputation with customers. In addition to starting conversations, it benefits the company in various ways.

●Increases Sales & brings in more prospective leads:

Before making the final purchase, customers consider a variety of possibilities. Additionally, thorough product research on the company website is crucial in this procedure. By incorporating a click-to-call button on your website, you may attract potential consumers while they are still conducting research and facilitate that process by offering a callback option. When their study is complete, they can quickly request a callback from the website to have any questions answered. The click2call service gives website users a quick call to action, attracting more prospects and accelerating a company's sales process.

● Increases your sales representative's productivity:

The sales representatives can also benefit from click-to-call features. The sales team's phone calling procedure is made more accessible by integrating the CRM portal with the click-to-call quality. Thanks to this connection, salespeople can manually call customers without entering a phone number. Instead, all users need to do to make a call is click the call button in front of each number. This click-to-call flexibility saves a lot of time for sales agents because they have to make hundreds of calls daily. Additionally, it improves the sales agent's overall productivity by reducing the possibility of errors and the amount of time needed to do this manual operation.

● Reduces Call Waiting & Abandonment:

When a customer attempts to connect with an agent using the IVR but is unsuccessful, they hang up. As a result, customers become more dissatisfied and may switch to other brands when calling in. Utilizing click-to-call providers significantly lowers this danger. Customers no longer have to navigate the IVR menu to seek a callback because of the click-to-call feature. Additionally, it offers a simple and direct method of contacting the live representative. Thus, using the click-to-call option reduces the call abandonment rate while improving customer satisfaction.

● Detailed reporting improves business efficiency:

Service providers additionally provide extensive reporting along with click to call service. Using these reports, you can quickly analyze the number of callback requests made on your websites. You can get information like the overall call length, the number of failed calls, the total number of requests, and many more things in addition to the number of requests.

Enhances your conversation rate with click to call solutions from Knowlarity:

When they can't reach the company by phone, 47% of customers are more likely to look into alternative brands. In such cases, Knowlarity helps to engage with customers before the purchase process is essential for both business and customers. Knowlarity provides the best interactions, and it has become much more convenient with the introduction of the click-to-call capability.