4 Ways to Use Salesforce SMS in Australia

SMS in Australia and many other countries is a crucial channel for personal and professional communications. Perhaps, this is why text marketing has become a popular choice of marketers for reliable brand communications.

Another reason for flourishing SMS marketing in Australia is that almost everyone owns a mobile phone and relies on mobile phones for even home communication and doesn't own a fixed-line.

So, Salesforce SMS messaging should definitely be on your list of communication channels in Australia. Here are some ways to use Salesforce SMS in Australia for business operations.

How Australians Can Use SMS for Business Operations

Gather Feedback after Customer Service Call

Quality customer service is the key aspect that can make or break any business. Thus, firms should always know how customers actually feel about their customer service representatives and services.

But capturing customer reviews could be the most challenging task for firms if they don't have the appropriate tool in place.

This is where business ventures can count on Salesforce SMS in Australia.

They can send simple Yes or No questions like if the customer is satisfied with services or not. Besides, they can send a URL redirecting to a feedback page for detailed data capturing.

Circulate News About Events

If users have a full-fledged Salesforce native SMS app in Australia, the professional journey becomes much easier as they have a reliable tool to communicate.

Enterprises can use Salesforce SMS Australia to circulate information to their loyal customers about the event they are organizing or a representative speaking at a conference.

With texts, they can share relevant event-related information conveniently like date and time, limited-time promotions during events, and many more.

Follow-up After a Meeting or a Product Demo

SMS in Australia is the most convenient want to resolve potential customers' inquiries.

At times, many client questions go unanswered during meetings or presentations. And sometimes, clients come across new doubts after meetings or product demos.

So, firms can quickly resolve these inquiries with the help of texting. Also, SMS provides clients with a convenient platform to connect with a brand faster.

The best part is organizations can send relevant resources like whitepapers, brochures, etc., through URLs to provide the best guidance if required.

Send Back-in-Stock Notifications

When it is about a favorite product, customers eagerly wait for it if a product is out of stock. Thus, they keep checking the website to stay updated about the product availability.

With the help of a Salesforce native SMS app in Australia, you can notify customers when a product is back in stock and prevent them from the hassle of visiting a website repeatedly.

This would help build up brand reputation and deliver quality services to customers.

Create your own custom criteria for opt-ins, opt-outs

Users can also add their own custom criteria with just a mouse click, which would otherwise take years to code for other vendors.

Manage preferences, Don’t get blocked completely

Give customers a real choice over message preferences, opt them in or out of messages from selected channels, geographies, languages, departments, or individuals.

Conclusion

There are countless ways to incorporate Salesforce SMS in Australia to improve customer services, sales, marketing, and engagement. Only firms need to unlock its hidden potential and discover innovative ways to use text messaging.

With text messaging, it gets easier to widen business reach, convey business information reliably, educate and intrigue potential customers, resolve their inquiries faster, and much more. This eventually helps firms strengthen their relationships, drive more customers and crack more business deals.