How do I speak to someone at Avianca?

Avianca Airlines is one of the largest airlines in Colombia that provide passengers with the best inflight and airport services. Sometimes, people are all done with their reservation with Avianca Airline, but they need to make some add-on of any last-minute changes to their flight ticket. It is times like these when they want to find a way on how do I speak to someone at Avianca? And get the quickest possible help from the airline's agent. Well. There are multiple ways through which you can connect with the customer service agent of the airline and get reliable help for anything to ease it out for you. The steps of every method are explained here for you as follows.

Procedure to connect with Avianca Airline

There is a list of ways to connect with the airline's customer service agent. Each of them is given here as follows.

Communicate via Phone Call

The passengers can connect with the customer service agent of the airline over a phone call. It is usually the most opted way to communicate with the airline's executive. To find the customer service number, you are required to get onto the official website of Avianca Airline, and the rest of the procedures are as follows.

• Dial the customer service number of Avianca Airlines, and once getting connected, you are required to follow the IVR instructions.
• Press 1 to proceed with the reservation of your flight ticket.
• Press 2 to make the changes to your flight ticket.
• Press 3 to proceed toward the cancellation of your flight.
• Press 4 to initiate the refund of your already canceled flight ticket.
• Press 7 to connect with the customer service executive.

Wait on hold once the on-call menu is complete, after which the customer service agent of the airline will get in touch with you.

Communicate via Live Chat

It is the next best alternative for the passengers to get hold of the customer service agent after the phone call. People usually opt for this method when they have to wait on long hold and cut short on time. The steps to connect with the customer service team are mentioned here for you as follows.

Jump onto the official website of Avianca Airline and scroll down to get onto the 'Contact us' option.

Once you get onto the contact page of the airline, click on the mini chat cloud given at the end of the screen.

A chat cloud will appear on your screen, in which there will be some auto-generated processes.

Follow the chat process to identify the nature of your issue to speed up the process, after which the airline's agent will connect with you over chat.

You may also get asked to leave feedback about your experience with the airline.

Communicate via the Contact Form

The passengers can also get the option of a contact form through which they can make a request for a callback. The option of a contact form will be given on the 'Contact us' option of the airline.

Click on the contact form option and fill out all the details, along with your phone number and email address.

You may also briefly describe the issue you have been facing with the airline.

Once all the details are complete, submit the form, and the airline's agent will connect with you within 24 hours.

Communicate via Email

You are required to draft a mail mentioning your query in detail, and you can also attach the necessary documentation proof to speed up the process. Once the mail is drafted properly, please send it to the official email [email protected] address of the airline. Once the email is sent, you'll receive an auto-generated confirmation, and the airline's agent will contact you.

Final Words

All the above-given steps will help you understand how do I speak to someone at Avianca airlines customer service? And feel free to connect with the customer service agent of the airline.