Salesforce SMS: Send Reminders to Customers and Improve Brand Experiences

Due to busy lives and hectic schedules, people are compelled to plan out their daily tasks for weekends and keep track of every important work they have to do. But there are many tasks people can't push for weekends because of due dates. They need to be done before due dates to avoid late fees and inconvenience. This is where Salesforce SMS can help organizations remind their customers right on their mobile screens and improve their experiences. So, here are some different ways businesses can use Salesforce messaging to send reminders. But before that, let's understand the importance of reminders.

Importance of Salesforce SMS Reminders

Dependency on emails and phone calls to remind prospects and customers about upcoming events, appointments, etc., turns the process to be more time-consuming. Also, it hampers the employee's productivity as they can reach only a limited number of people in a day. In addition, they have to keep track of due dates for every customer, which further increases the workload for employees.

Amidst all, SMS integration with Salesforce can help to send automated SMS reminders using Salesforce SMS. This provides the most convenient method to send reminders without keeping track of due dates. This is because employees can schedule messages in advance and decide the message frequency like weekly, monthly, or annually to send time-sensitive messages. This would eliminate the need for employee intervention to send each message and shed off their workload.

Types of Reminders to Send using Salesforce SMS

Every business needs to send reminders for one or the other purpose irrespective of their verticals. Here are a few instances to use Salesforce messaging for reminding prospects and customers.

Payment Reminder

Payments are the most common part of every business process. Whether an organization is selling products or services, they can send SMS reminders to extract payments timely. If you are a service provider, you can send reminders to customers to renew their subscription before the due date. This would help them to avoid inconvenience and continue using services without interruption.

Stock Refilling Reminder

Provider of healthcare products can also make use of Salesforce SMS to send reminders. Based on the customer details in CRM, healthcare professionals can send medication refilling reminders to help patients refill medications before they run out of medicines. This would again add convenience to patients as they do not have to keep track of their medicines.

Appointment Reminder

Meetings and appointments are an integral part of business processes and play a vital role in driving conversions. So, no-shown in meetings, interviews, and at the time of appointment can waste a lot of time and effort of agents. Thus, with the help of SMS integration with Salesforce, employees can send appointment, meeting, and interview reminders to avoid no-shows and maximize conversions.

Cart Reminder

Like other business verticals, even e-commerce firms use Salesforce messaging to send reminders and maximize sales. When customers shop online, they keep on adding products they like to their cart. And many times, they think of ordering them later or forget to place an order. So, in this case, e-commerce ventures can nudge their customers through a gentle reminder and remind them that products are lying in their cart. This could be one effective strategy to maximize sales and revenue.

Conclusion

Missed appointment causes inconvenience to customers and business firms-both. Besides, missed payment due dates also lead to additional late payment charges. Therefore, business firms can count on Salesforce SMS to improve customer experiences and brand presence. With the help of SMS integration with Salesforce, they can perform Salesforce messaging and automate any type of reminder depending on the use case. This helps to improve brand reputation and customer satisfaction.