The Truth About Temu: What You Need to Know Before Shopping

Chances are, you’ve come across an advertisement or received an invitation from a friend or family member to join the latest viral shopping app - Temu. But what exactly is Temu and can we trust it as a legitimate shopping service? In this article, we’ll delve into the logistics of the company, weigh out some pros and cons, and examine customer reviews to provide you with an informed answer.

Temu is an online shopping app that has quickly gained popularity for its steep discounts on a wide range of products, mostly shipped directly from Chinese factories or warehouses that can beat Amazon (1). In addition to its incredibly low prices, Temu has also gained popularity for its strategy of giving free stuff to users who promote the app on their social networks and get friends and family to sign up (1).

It’s already racing up the charts. The prices seem almost too good to be true: Lenovo wireless earbuds for $3.70, an eyebrow pencil for 59 cents, two outdoor solar lamps for $6.39—all delivered for free. Welcome to Temu, which brings the rock-bottom prices and frenetic energy of Chinese ecommerce to US shoppers (5).

Temu’s bargain prices are an experiment in cutting out the middleman, by allowing Chinese vendors to sell their products directly to US consumers, and shipping directly from China rather than building out a network of US warehouses (5). This allows Temu to offer wholesale prices anytime, anywhere, any quantity (6).

However, despite its growing popularity, Temu has also been subject to complaints and concerns. Some customers have reported issues with undelivered packages, mysterious charges, incorrect orders, and unresponsive customer service (1). Temu has already been subject to more than 30 complaints to the Better Business Bureau and has a BBB customer rating of less than 1.5 stars (1).

Before deciding to shop on Temu, it’s important to weigh the pros and cons.

What are the Pros and Cons of Temu?

Pros:

- Wide selection of products

- Steep discounts and low prices

- Opportunities to earn credits and free stuff

- Positive customer reviews: Temu.com has a consumer rating of 4.8 stars indicating that most customers are generally satisfied with their purchases (2)

- 30% off for new users: New users can take advantage of a special offer by using the code: fav32556 or link: https://temu.to/k/usrnKmVILuEwZbc

- High customer satisfaction: Despite the low BBB rating, many customers have reported receiving their items with no problems.

Cons:

- Reports of undelivered packages

- Incorrect orders

- Mixed customer service reviews

- Low BBB customer rating

Here are some quotes from customers about their experiences with Temu:

"I think it’s offering a pretty good customer experience. I’ve ordered from there three times already.” (3)

“3 starts for all previous orders they were good but my all 5 orders are stucked in preparing to ship, already delayed 5 days now don’t know what’s going on with Temu.” (4)

After examining the logistics of the company, weighing out the pros and cons, and reviewing customer feedback, it is safe to say that Temu is a legitimate shopping service that provides quality items at low prices. So go ahead and give it a try - you may just find some amazing deals.

Disclaimer: Please note that this article is an independent publication and is not affiliated with or endorsed by TEMU or any of its subsidiaries, but this article does contain a coupon code with an affiliate link.

The opinions and views expressed herein are solely those of the author and are based on research, facts, sources, and customer reviews. They do not necessarily represent the official stance or policy of TEMU.

Sources:

1. Chow, A. R. (2022, December 29). The Truth About Temu: Complaints and Concerns. Time. Retrieved from https://time.com/6243738/temu-app-complaints/

2. Planetofreviews.com (2023). Temu Reviews 2023: Is Temu Real Or A Scam Online Store? Find Out! Retrieved from https://www.planetofreviews.com/temu-reviews/

3. Wired.com (2022). How Retail App Temu Lures US Shoppers With Mind-Bending Prices. Retrieved from https://www.wired.com/story/how-retail-app-temu-lures-us-shoppers-with-mind-bending-prices/

4. Trustpilot.com (n.d.). temu.com Reviews | Read Customer Service Reviews of temu.com | 4 of 55. Retrieved from https://www.trustpilot.com/review/temu.com?page=4

5. Conrad, J. (2022, October 26). How Retail App Temu Lures US Shoppers With Mind-Bending Prices. Wired. Retrieved from https://www.wired.com/story/how-retail-app-temu-lures-us-shoppers-with-mind-bending-prices/

6. Temu. (n.d.). Lowest Price Clothes - Free Returns Within 90 Days. Retrieved from https://www.temu.com/lowest-price-clothes-s.html