Are you looking to hire a team member for your hospitality business? As someone with years of experience in the industry, I know firsthand how crucial it is to find the right candidate for the job. Through my experience, I have found that asking the right questions during the interview process is essential for determining whether a candidate is the right fit.
In this post, I will be sharing with you some key questions and considerations to help you find the perfect candidate for your hospitality business.
What is their reason for being in Ibiza?
Understanding why a candidate is on the island can give you insight into their level of commitment and reliability. Are they here solely to party and enjoy the island, or are they looking to make money and gain valuable work experience?
How close do they live to the venue?
While proximity to the venue may not seem like a crucial factor, it can greatly impact an employee's punctuality and reliability. A candidate who lives nearby is more likely to show up on time and be available for last-minute shifts.
Why do they want to work at your venue and in that position?
This question can help you determine a candidate's level of interest and passion for the job. Are they simply looking for any job to make ends meet, or are they genuinely interested in the venue and excited about the opportunity to work there?
Can they balance work and play?
Ibiza is known for its vibrant nightlife and party scene, which can make it tempting for employees to prioritize fun over work. It is important to find a candidate who can strike a healthy balance between the two and prioritize their job responsibilities.
Are they reliable and responsible?
Given the fast-paced nature of Ibiza's nightlife industry, reliability and responsibility are essential traits for any employee. Look for candidates who have a track record of being dependable and trustworthy. Ask for a reference letter or call some of the companies they have been working before.
Do they have a natural inclination towards people and service?
When it comes to working in the hospitality industry, a candidate's ability to connect with people and provide exceptional service can make all the difference. A candidate who genuinely enjoys interacting with customers and making their experience memorable is likely to thrive in a service-oriented environment.
Can they handle high-pressure situations with grace?
Working at a venue in Ibiza can be a high-stress, high-pressure environment. It is important to find a candidate who can stay calm under pressure and handle challenging situations with grace and professionalism.
Will they go above and beyond for customers?
Exceptional service goes beyond meeting basic needs and expectations. Look for candidates who are willing to go above and beyond for their customers and create unforgettable experiences that keep guests coming back.
How punctual are they?
Reliability starts with punctuality. In the hospitality industry, being on time is critical to keeping operations running smoothly and guests happy. Look for candidates who prioritize punctuality and take their work schedule seriously. A candidate's first impression can give you valuable insights into their level of reliability. If they arrive late for the interview, it could be a red flag for their future performance.
From my experience, I have learned that a candidate who cannot show up on time for an interview is likely to let me down in the future. So, make sure to take note of their punctuality and reliability from the start to ensure a successful hire.
Of course, you may also want to consider a candidate's appearance or presence, but these should never be the sole deciding factor in your hiring process. Ultimately, what guests truly value is exceptional service from passionate and reliable employees. By prioritizing the right qualities in your hiring process, you can create a team of reliable, passionate, and customer-focused employees who elevate the guest experience and help your venue stand out.
Remember to ask the right questions, take note of important qualities like punctuality, and most importantly, trust your instincts. With the right team in place, you can create an unforgettable experience for your guests and set your hospitality business up for success.
Fátima Hernandez is seasoned professional with over 20 years of experience in Ibiza’s nightlife industry.
Throughout her career, she has worked for some of the top companies on the island, including Amnesia, Lio, the Pacha Group, and the Cipriani Group, in various roles such as artistic manager, director of image and public relations, and general manager. These experiences have given her a deep understanding of the local scene and its needs, as well as the ability to manage diverse teams, coordinate complex events, and deliver exceptional service to high-end clients.
Currently, she is running her own consulting and event planning business, where she provides market research, strategic planning, and brand positioning services to new businesses entering the Ibiza market. She also organizes private events of all kinds, from corporate launches to weddings and personal celebrations, handling all aspects of the production, from concept design to execution. In addition, she offers personalized concierge services to VIP clients, such as transportation, accommodation, reservations, and entertainment.
She is proud to say that her most recent project, Konnected, was a highly successful party that she hosted at the W Hotel last year 2022. It is a testament to her creativity, attention to detail, and ability to deliver memorable experiences.
Her extensive experience, deep knowledge, and passion for the nightlife industry, combined with her strong organizational, communication, and leadership skills, make her a valuable asset to any company that seeks to thrive in Ibiza’s competitive market.
Please visit her website at fatimahernandez.net to learn more about her background and services, and feel free to contact her if you need her services.