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Does Your service provider give you these 30 features with your toll-free number?

by Microtalk Seo about a year ago in tech
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Today the toll-free number is not just an ordinary number where the call charges are free. This article is all about those 30 features which can be integrated with a toll-free number. Those features make your toll-free number a unique, easy-to-use technology for lead generation.

Communication with clients & prospects is the key for any trade to require the lead. It is necessary to keep a simple way for clients to reach. The toll-free number is utilized to engage clients & make it simpler for them. They can reach you 24/7 without being charged. This can be the reason why marketers lean toward 1800 numbers. This can be a profitable instrument for businesses of all sorts. With tons of uncommon features, which come free with the Toll-Free 1800 number and 10-digit virtual portable number and you'll be able to offer your callers a world-class involvement over the phone.

The features which an organization can get from their tollfree number service provider.

1. Call Recording - Analyzing customer conversations to understand the requirements of the callers.

2. Call Tracking - Tracking and monitoring all business calls to ensure that the organization do not miss any potential leads.

3. Push Report - Get detailed analytical reports of business calls via SMS and email (in CSV format).

4. Live Dashboard - Monitoring the number of calls connected and missed by each department in the organization where toll free Is implemented.

5. Live Call Info - Get ongoing call details for each incoming phone call directly on the web panel.

6. Performance report – Analyzing the daily call volume and measure performance of individual agents.

7. Multi-Level IVR - Customized IVR flow with welcome note as per organization’s choice and handling multiple calls simultaneously.

8. After Hours Call routing - Route calls to specific agents or mobile number even after office hours and stay available 24*7.

9. Live Call Transfer - Transfer ongoing calls without disconnecting them and enhance callers’ experience.

10. Voicemail Facility - Let the callers leave their message in the voicemail when none of the agents are available in the organization.

11. Call Forwarding – Forwarding business calls instantly to reduce the waiting time of the callers.

12. Sticky Agent - Connects the caller to the same agent, provided he/she calls within a specified threshold time.

13. Call Routing - Connect the callers directly with their concerned department basis their input in the IVR menu.

14. Call Queuing – Systematic queuing of calls to attain each and every caller.

15. Multiple Parallel Calls – Allowing agents to attain parallel calls at the same time.

16. Simultaneous Routing - Connect your callers directly with their concerned department basis their input in the IVR menu.

17. Balanced Call Routing – Customized call routing agents like routing 50 calls to Agent A. If A completes the 50 calls then the call will be automatically route to Agent B.

18. Peak Calling Hours – Maintaining the call quality and service at the time of peak calling hours.

19. Notifications - Get notified about important updates to improve the organizational’ s business’s internal communication.

20. SSL Security - Secure communications between the web browser and server through data encryption.

21. Block Caller - Weed out unnecessary callers or contacts by blocking them directly from the web panel.

22. Click to Call - Making outbound calls directly from the web panel to follow up with the missed calls.

23. On-Hold Music - Keeping the callers entertained while an organization are forwarding or transferring their call to agents.

24. Role-Based Panel - Assign each pro user with a distinct role to enable and disable certain permissions.

25. Custom Sender Id - Sending messages to the customers using the organization’s business name to increase brand awareness.

26. Custom Main Greeting - Greet the callers with a welcome message to personalize their on-call experience.

27. Existing phone - Receiving customer calls on the organization’s existing mobile phones and landline devices to save cost.

28. Storage - Get ongoing call details for each incoming phone call directly on the web panel.

29. Schedule Campaign - Get ongoing call details for each incoming phone call directly on the web panel.

30. Faster setup – Virtual and easy to setup tollfree number technology

Those above features are the cutting edge features of toll-free numbers which a service provider should provide to their customers. This feature will take the organization one step ahead from their competitors.


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Microtalk Seo

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