Top Qualities of a Luxury Hotel

People visiting a hotel have different expectations when it comes to their stay. However, luxury brands need to stand out from the crowd. They may have other locations and rewards programs, but guests still want to see a few common characteristics.

Here are the top qualities of a luxury hotel guests want to see these before and after booking their rooms to ensure they get the best possible experience.

Effective Communication

When people look at a hotel’s website, they may have questions they need answered to feel comfortable booking a room. Not having the proper communication methods can affect the quality of the stay. That’s why luxury hotels work hard to ensure their staff members are available 24 hours a day.

Updated Interiors

The appearance of each room is vital in creating a luxurious experience. When people are looking for their next stay, they want to see a room with a luxurious appearance. To create a more traditional look, go beyond the usual beige and red bedding and choose modern accessories such as black or white.

Unique Perks

While other hotels may meet the standard expectations of their guests, luxury hotels can provide even more. For instance, they can offer 24-hour fitness centers and weekly classes. The lobby may also serve as a social area with multiple meeting spaces.

Some of the perks luxury hotels can provide include referrals for their guests’ needs. Perks like free parking and laundry are also crucial in creating a luxurious experience.

Modern Lighting

The lighting in a luxury hotel’s lobby or online photos is one of the first things people notice when they enter the building. Even though they may not realize it, the light can affect their perception of the property and how it feels. Proper lighting is also essential to maintaining a high-quality experience for service-based providers.

Sufficient Information

Most hotels do not have the necessary resources to update their websites regularly. This can affect the quality of the information guests can find on the website. Having the proper information is very important for guests as it allows them to make an informed decision when choosing a hotel.

All luxury hotels have updated their websites to make navigating and learning about the property easier for guests. The new pages have bullet points, and clear tabs that help guests easily find the necessary information.

Quick Problem-Solving

Many people have experienced issues with the staff members of luxury hotels. These establishments ensure their employees are trained to respond quickly to any problem. Both full- and part-time staff members can help make the guest experience seamless.

About Jon Farzam

Jon Farzam is the Vice President of The Shore Hotel, a family-operated and earth-friendly boutique hotel based in Santa Monica, California. While his family has been in the hospitality business for years, his decision to stay in the industry is based on his love for the team effort it takes to create an incredible guest experience. Jon possesses a Bachelors of Science in Hospitality Management, where he serves on the Alumni Board and is a member of the International Hospitality and Tourism Management Honor Society.

Jon Farzam is grateful to be part of a team. He often finds himself inspired by his employees and the lives they lead. As such, he is a big proponent of work/life balance, both in his own life and in the lives of those he employs. Jon understands that someone’s professional and personal life are inextricably linked, no matter what you do. He encourages a healthy work and life balance as it ensures his employees bring their A-game both in and out of work.

When it comes to his personal life, Jon looks for ways to foster his calm demeanor. To find catharsis, he can often be found traveling, in a match on the tennis court, mountain biking in the stunning California hills, or racing cars. Jon Farzam is also a passionate philanthropist and is active within many causes including the Surf Bus Foundation, a local organization that hosts bus trips for inner city kids to visit the beach—many of which have never even seen the ocean.