Multilingual Call Center: Get the Best Customer Care for Your Business

Outsourcing customer service is one the biggest boons your company could have for a successful run. And one of the main offerings is themultilingual language support that operates to cater to non-English speaking populations. In one of our blog posts, we had mentioned some of the benefits of a multilingual call center for businesses. Here we bring your attention to the language support offered by us at LiveSalesman. 

LiveSalesman is considered the best Call Center Outsourcing company, since we have been in the market for more than 18 years. With our expansive knowledge in customer services, we know what kind of support is required by businesses. 

We understand the requirements of our clients and offer customer care support accordingly.

At our LiveSalesman multilingual call center, we offer the following services:-

a) Email Support: Email is one of the key communication channels in customer services. And we provide email customer support to leverage the platform for maximum efficiency. With ease of customer support through email, we make sure to keep your customers satisfied.

b) Live Chat Support: Live chat support is mandatory for an omnichannel experience. Our outsourcing customer service provides live chat support in the native language of customers. When customers browse your site, they need ready assistance. With context history in place, our agents can attend to customers with more precision and correct solutions.

c) Social Media Support: Customers are present on social media platforms more than ever. And they don’t fumble to use that arena to reach out to businesses. Moreover, things escalate quickly with social media channels, given their reach. At LiveSalesman, we have expert agents fluent in native languages to control out-of-hand situations on social channels. They are trained to improve your brand persona through social media interactions with customers.

d) Technical support: We have engineering experts, who diagnose and provide solutions to technical issues related to hardware and software problems faced by customers. With Tier-1, Tier-2, and Tier-3 level support, we cater to every kind of technical troubleshooting problem handled by specialist technicians.

e) Inbound Support Services: Our Call Center Outsourcing company provides exceptional inbound call center support. Our teams are adept at managing the calls from customers and providing the necessary resolutions of their complaints and queries. With their expertise and swift action, they have the ability to retain your precious customers. 

f) Outbound support: Our multilingual call center also provides outbound services to improve lead generation and sales. We offer telemarketing services, cold calling, and customer surveys. Along with language support, we ensure that your business expansion goals are met with success at every level of growth.

g) Cross-selling and up-selling: At our Call Center Outsourcing company, we have well-trained staff with the necessary expertise in understanding the needs of customers. With their vast knowledge, they can up-sell and cross-sell a range of products and services to customers thereby, boosting your profits.

h) Outsourcing customer services: with us offers the benefit of a geographical time zone that is favourable for providing 24x7 customer care. With steady call center services and multilingual support in more than 30 languages , your business is going to meet the global expectations that you and your customers have set.

i) With an outsourced multilingual call center, you do not have to bear the cost related to infrastructure, agent training, software, tools, and office space. All these aspects are covered by our services. You only need to spend on the services we provide.

j) With us, you can easily scale up and down the call center staff following the seasonal spikes in call volumes. This way, you only pay for the time our agents work for your company. It is a flexible option that is economical for your business in the long run.

At our Call Center Outsourcing company, your business is sure to reach the success ladder you desire. A technically advanced multilingual call center with 24x7 customer service support is the way forward. For exceptional customer care, you can contact us anytime at LiveSalesman. We are always there to serve you with the best.