Microsoft is Hiring Service Engineer

Skills Required: Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains

The world of business is undergoing a significant change with the next Digital Revolution - the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings.  

We are looking for passionate candidates with experience deploying on any of the public cloud platforms to help us redefine “online support”.  This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services. 

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ALL DETAILS GIVEN BELOW LIKE - Responsibilities | Qualifications | Skills Required | Benefits and Perks

As an Azure Customer Engineer for online Chat support, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements.   

If you are passionate about Cloud Services, a quick learner and enjoy helping customers, we want you!  

Responsibilities -

• Support Azure customers real-time through chat, screen sharing, research and call-back, as part of a global support delivery team 
• Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership 
• Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools 
• Building a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements 
• Building and updating Azure product documentation to help customers deliver solutions on Azure 
• closely with the feature Engineering teams to report bugs, expedite bug fixes and bubble up feature requests. 

Qualifications -

• Bachelor's degree in Information Science, Information Technology, Computer Science Engineering or Mathematics or equivalent work experience 
• 2+ years of experience working with enterprise customers on Cloud specific solutions, application development and deployment  
• Proven history of customer-obsession, including blog posts, how-to videos, etc 
• Experience analyzing, troubleshooting, and providing solutions for technical issues 
• Certification in Microsoft and/or competing Cloud Technologies. 

Skills Required: Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains: 

Azure Core Platform: Networking , Securities.

Identity and Authentication: SSO/Federation, AD/Azure AD etc. 

Experience in one or more automation languages is desired but not mandatory (PowerShell, Python, C#, Open Source) 

Benefits and Perks -

1. Industry leading
2. healthcareSavings and investments
3. Giving programs
4. Educational resources
5. Maternity and paternity
6. leave Opportunities to network and connect
7. Discounts on products and services Generous time away

Interview tips for all roles

If advancing in the process, the next interview steps vary based on the role you're applying for. Be prepared to demonstrate how you meet the qualifications of the job by sharing specific examples from your past or ideas about how you would accomplish a specific task. Be sure to share how skills you have gained throughout your career will translate to the role for which you are interviewing. For some of our openings you may be asked to write code, share a creative portfolio, or provide examples of your work in other ways. You’ll meet with a few people—some potential teammates and some cross-functional colleagues—for up to an hour each. The hiring team gets a chance to get to know you—and you get a chance to get to know the team. Post-interview, your recruiter can help you understand the specific timeline of when you can expect to hear back regarding the hiring decision.​