How Truecaller Helps Businesses to Grow Exponentially?

Most corporations nowadays rely largely on real-time communication. We are residing in a time where customer experience dictates the fate of the company. As there is a shift towards digital solutions, one such technology that has completely revolutionized interactions is ‘Cloud Telephony.’ Cloud telephony helps businesses automate and scale customer communications through technologies such as IVR and outbound dialing, truecaller bots etc.

But just calling customers is not enough as Customers nowadays are inundated with spam calls. There is a great chance that they skip business calls unless it is properly identified. Truecaller for Business helps businesses cut through the communication clutter and stand out for their customers.

Truecaller for Business is a verified business caller ID solution that enables businesses to showcase their brand and avoid being identified as a spam caller by their customers. It also enhances customer experience and ensures their security from identity theft. It supports both Android and iOS devices as well as applies to all networks. Truecaller for Business enables businesses to use virtual or cloud telephony numbers. It also allows them to group contact numbers and use labels to differentiate between categories for better organization.

Truecaller for Business Benefits

Truecaller for Business allows brand identity management, generating actionable analytics, and supporting various devices. Let's move deep down to comprehend the other benefits of truecaller for businesses.

Create a More Trustworthy Business Brand Identity

TrueCaller is one of the most extensively used caller ID apps. If the phone number of the businesses is not verified any notorious user can edit the business name and make it appear suspicious. On the other hand, with the verification of a business number, businesses can define a business name with a logo. This business name cannot be edited by anyone, which adds up to business branding. With TrueCaller businesses also highlight the number with “Verification Badge” and “Verification Tick Mark” to show the authority and trustworthiness of their business.

Reach More Clients and Engage with Them

Having a brand name, logo, verification badge, and tick along with a green highlight spreads a positive message to their customers and prospects when a business number flashes on their smartphones. It also helps in increasing reach and getting more calls connected with customers to engage with them.

Highlight Priority Calls

If businesses are calling for any priority reason due to which the call has to be connected, then they can highlight the priority calls. This feature is available only to the numbers verified with TrueCaller using Elision’s TrueCaller number verification system. Highlighting priority calling in caller ID will help in increasing the reach and connection rate further.

Share the Reason for a Call to Increase Talk Time

Many customers don’t attend a call from a call center as they are unaware of the reason for that call. In many cases, call centers have something important and beneficial for these customers. Thus, by showing the reason for a call, business can achieve a higher reach and connection rate.

Even if the reason for the call is not appealing to the user and if the user doesn’t attend the call, it still helps in saving time of agents on calls, in which users will reject the offer. The call center solution can even move to the next potential number with its auto dialer in this case to increase returns.

Get a Fair Chance to Connect Even if Business Number is Marked as Spam

Many customers mark call center numbers as Spam and in this case, other users see a red highlight on their caller ID. This reduces the chance of getting connected with a potential user. Here comes the TrueCaller business number verification at the rescue. Business number will be displayed with a small flag of spam on the caller ID instead of a red highlight. This will give them a fair chance to connect with the customers and engage.

Increase Customer Reach

Toll-free numbers enable customers to contact a business for their queries and issues in real time, regardless of location. This also helps businesses expand their customer base and increase sales.

Increase Lead Conversion

Toll free number for business assists to drive higher call pick-up rates, which results in significant lead conversion rates for businesses.

Track Marketing Campaigns

Businesses can track their marketing campaign effectiveness with toll-free number solutions. These numbers can be used in marketing and advertising campaigns to increase brand awareness.

Conclusion

In a nutshell we can say that truecaller for business also aids businesses to manifest themselves as a verified caller by Verifying Business on Truecaller. This will let their users know who is calling them via brand name, logo, verified badge & industry tags. This will also ensure a process of building brand trust among their customers to bridge the gap between a genuine and fraudulent caller for an improved customer service with better response rates.