How to Maximize Remote Work Productivity With a DAP

The significance of remote work productivity in the post pandemic world cannot be understated. With a large percentage of global workforce still working from their homes, several organizations are struggling to achieve the same amount of productivity from their employees as before. Effective remote work requires investing in and using the right tools. Employees, new and old, have to be introduced to all these platforms that can enable them to work without any hiccups.

However, when you bring in tons of new software for employees to adopt, they need the proper training and onboarding in order to be productive. It is unfair to expect employee productivity right out of the gate. They need the right kind of assistance and support to be able to carry out work remotely. Remote work comes with a huge set of challenges that hinder employee productivity and organizations have to figure out how to solve them.

Invest in solutions that can help you track the progress of employees’ adoption of your tech stack. Apty Digital Adoption Platform is the perfect tool to ensure productivity from your remote employees. This article will help you understand how a DAP (Digital Adoption Platform) can help you boost remote work productivity.

Simplify Onboarding and Training

When employees work from their homes, deploying new solutions and onboarding employees onto them or introducing new employees to existing software is crucial. All their work is done on these platforms and a slight misstep can cause huge productivity loss.

Apty helps you seamlessly onboard and train employees to use new software with the help of walkthroughs, tooltips, and real-time assistance. The first time an employee logs on to a new platform, a walkthrough can be launched to show them the specific features that they will need to use in the future.

Traditional classroom style training is outdated, especially for remote work. Employees are starting to expect much more innovative forms of training where they get a closer look and a better understanding of software. Apty’s walkthroughs can guide your users through necessary processes and ensure that they complete them. With the help of Apty’s analytics, you can find gaps in your processes where employees get stuck. This insight can be used to design custom walkthroughs that can guide employees through the complex processes.

Learn more about how you can effectively onboard and train your remote employees.

Ensure Process Compliance

Businesses in any industry have to adhere to rules, policies, and regulations, both internal and external. In case of a non-compliance, at best you will have poor quality data, data duplication, etc. But non-compliance in some cases can also result in large fines or in the worst case, forced shutdown of the company. The risk of non-compliance has increased immensely with remote work.

This is what Daniel Foley, CMO at Scooter Guide has to say:

“Most people expect to work from home in the same way they did in the office, unaware of the importance of following rigorous password protocol or the dangers of failing to connect to their organization's network via VPN, to name a few instances. IT organizations have been pressed to develop clear standards for remote work rapidly so that employees understand the measures they must take when working from home. Creating these guidelines, educating staff, and monitoring compliance are time-consuming and difficult to accomplish when the workforce is distributed.”

Often, companies expect employees to be process compliant and not make any errors, especially while entering data. However, this can’t be expected from all employees at all times - Human error is always a possibility. But the problem arises when that one error ends up costing the companies millions!

This is where Apty helps.

Apty’s guided workflows and data validation tool ensures that users enter accurate data while performing tasks and that they complete the processes without dropping off in between. Apty also enables record keeping of all the activity in your tech stack without compromising the users’ privacy.

Make More Data-Driven Decisions

Data is highly valuable for organizations to make crucial business decisions. It can be used to gain much deeper insights about how your business is functioning and what areas need improvement.

Every day, your employees use various platforms when they work from home. There is no point in investing large amount of money on a number of software when your employees do not leverage these tools to get business outcomes. Understanding user behavior on these platforms can help you understand how well the invested software is being adopted at your organization.

Apty’s activity tracking allows you to do exactly this.

Get deep insights into your digital transformation journey and how well your tech stack is being adopted by analyzing usage. This data lets you proactively carry out your digital adoption initiative by finding gaps in your processes and fixing them with on-screen guidance.

Provide 24/7 Support

43% of IT teams saw an increase in the number of support tickets from employees during the period of remote work. Your IT teams are over-burdened with support queries on basic software guidance that could be solved in a few minutes.

With employees working from their homes in different geographical regions and time zones, they expect support at all times. Providing 24/7 IT support to all employees, across all time zones can cost the company a lot.

This can be solved with a solution such as Apty.

Apty’s help deck sits right where your employees spend the most of their time at work - in the application. The in-app help deck houses all relevant support information in various formats and allows easy access to on-screen guidance that can help employees complete any complex task with just a few clicks. When you deploy Apty at your organization, all your employees will be able to access this help-deck at any time within the application.

Streamline Communication

A solid communication channel is essential for any remote workforce, as it helps with easy collaboration. However, how do you communicate changes in your software or processes to a large number of your employees and how do you ensure that these new changes are adopted well?

Apty’s announcement feature can be used to alert employees about such changes. A guided workflow can be launched along with the announcement to walk users through these processes step-by-step. You can also find out how many users went through these new features and how many dropped off. The ones who dropped off can be alerted later on to ensure 100% adoption of the process.

Measure Employee Performance

You can’t manage what you don’t measure. You cannot know whether or not your remote workers are being productive if you don’t have a way to measure their performance. Apty tracks employee behavior on your tech stack to get more insight into their performance. It shows you how many employees are completing tasks, how many are not, where they are dropping off, etc. This will help you understand where each employee stands in terms of their productivity while working from homes. Any gaps in your processes can be fixed with assistance at the point of need, resulting in an increase in remote employee productivity.

Managing remote employees can be made much easier with Apty in your toolkit. Apty has helped several Fortune 500 companies reduce software support, training, and maintenance costs by up to 80%.