How To Change Air New Zealand Flight

Air New Zealand Flight Change Policy

Air New Zealand understands that travel plans can change, and they offer flexibility to their passengers through their flight change policy. This policy allows passengers to make changes to their flight dates, providing them with convenience and peace of mind. Here is an overview of Air New Zealand flight change policy.

Eligibility for Flight Changes

Passengers who have booked their flights directly through Air New Zealand, either online, via the Air New Zealand app, or through their call center, are eligible to make flight changes. If the booking was made through a travel agent or another airline, the passenger must contact the respective party for any changes.

Types of Flight Changes

Air New Zealand allows passengers to change their flight dates, but not the origin or destination. This means that you can modify your departure or return dates, subject to availability and any fare differences. However, if you wish to change your destination, you will need to cancel your existing booking and make a new reservation.

Change Fees and Fare Differences

The change fees and fare differences depend on the fare type and the fare conditions of your original ticket. Air New Zealand offers different fare options, including Flexi Time, Flexi Plus, Smart Saver, and Seat Only. Each fare type has specific rules regarding flight changes.

Flexi Time and Flexi Plus: Passengers with Flexi Time or Flexi Plus tickets can make unlimited changes to their flight dates without incurring any change fees. However, fare differences may apply if the new flight has a higher fare.

Smart Saver: Passengers with Smart Saver tickets can make changes to their flight dates, but a change fee and fare difference will be applicable.

Seat Only: Passengers with Seat Only tickets have limited or no flight change options. It's recommended to check the fare conditions of your ticket at the time of booking.

Making Flight Changes

Passengers can make flight changes through various channels:

Online: Visit the Air New Zealand website and log in to your booking using your booking reference and last name. From there, you can view your booking details and make the necessary changes.

Air New Zealand App: If you have the Air New Zealand app installed on your mobile device, you can manage your booking and make flight changes directly through the app.

Call Center: Contact Air New Zealand call center to speak with a customer service representative who can assist you with making flight changes.

Same-Day Flight Changes

Air New Zealand offers same-day flight change options for domestic flights, subject to availability. Passengers can request a same-day flight change at the airport on the day of travel. Fare differences may apply if the new flight has a higher fare.

International Flight Changes

For international flights, the flight change policy varies depending on the fare type and destination. It's recommended to check the specific conditions and fees applicable to your ticket or contact Air New Zealand for further assistance.

Refunds and Cancellations

If you wish to cancel your flight instead of making a change, the refund eligibility and conditions depend on the fare type and the fare rules associated with your ticket. Some fares may be non-refundable, while others may be refundable with applicable cancellation fees.

It's important to note that the information provided here is a general overview of Air New Zealand's flight change policy, and specific details may vary depending on your booking and fare conditions. For accurate and up-to-date information, it's always best to refer to Air New Zealand's official website or contact their customer service directly.

Air New Zealand Name Change Policy

Air New Zealand understands that there may be situations where passengers need to make changes to the names on their flight bookings. While name changes are generally not allowed due to security and ticketing regulations, Air New Zealand does provide some flexibility in certain cases. Here is an overview of Air New Zealand's name change policy.

Name Change Limitations

Air New Zealand's general policy states that name changes are not permitted once a ticket has been issued. This is primarily due to security reasons and to comply with airline regulations. The name on the ticket must match the passenger's identification documents.

Spelling Corrections

In cases where there are minor errors or misspellings in the passenger's name, Air New Zealand may allow for spelling corrections. These corrections are usually limited to a few letters and must still reflect the passenger's legal name. It is important to contact Air New Zealand as soon as possible to request a spelling correction and provide the necessary documentation to support the change.

Legal Name Changes

If a passenger has legally changed their name, Air New Zealand may consider allowing a name change on the ticket. This usually requires providing legal documentation, such as a marriage certificate, court order, or official name change document. Passengers should contact Air New Zealand directly to inquire about the process and documentation required for a name change due to a legal name change.

Misspelled Names at the Time of Booking

If a passenger realizes that their name was misspelled at the time of booking, they should contact Air New Zealand immediately to request a correction. Air New Zealand may allow for a correction within a certain timeframe after the booking has been made. However, this is subject to their discretion and the fare rules associated with the ticket.

Transferring Tickets to Another Person

Air New Zealand generally does not allow the transfer of tickets to another person. Tickets are usually non-transferable and must be used by the named passenger. If a passenger is unable to travel, they may be eligible for a refund or credit based on the fare type and associated terms and conditions. It's important to review the specific fare rules at the time of booking or contact Air New Zealand for further assistance.

It's essential to note that Air New Zealand's name change policy may be subject to change and can vary based on the fare type, destination, and other factors. For accurate and up-to-date information, passengers should refer to Air New Zealand's official website or contact their customer service directly to inquire about specific name change requests.