AI Chatbots To Boost Sales And Improve Customer Experience in 2022
As a result, by 2022, 75%of businesses will be using bots to boost sales and provide customer service.
Chatbot has been around in one form or another since the 1960s, but AI has made them more realistic, more responsive, and now more effective than ever before. In 2017, one-third of consumers preferred to interact with brands via chatbot rather than with human customer service agents – an increase of 44% from the last few years – and that figure is growing dramatically. By providing 24/7 support and access to real-time analytics, chatbots improve the quality of customer service while also increasing sales and revenue opportunities.
What is AI Chatbots
A chatbot is a computer program designed to simulate conversation with human users, especially instant messaging services. Chatterbots are generally used in dialog systems for various purposes, including customer service or information acquisition. A chatterbot is designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
History of Chatbots
However, with traditional development methods taking weeks or months just to create an MVP (minimum viable product), many app developers need more responsive means by which they can build iterative products in order to keep up with today’s demanding consumer. Enter chatbots.
Chatbots are essentially computer programs that use pattern matching algorithms to mimic dialogue with humans through instant messaging platforms like Facebook Messenger or text messages on mobile phones.chatbots have already passed their first hurdle, which was to trick people into believing they were having a conversation with another person. So why are chatbots so popular? It comes down to one simple word - convenience.
Many companies have already begun to hire chatbot developers in an effort to boost sales and improve customer experience using AI. The demand for chatbots are increasing due to increasing access to a variety of chatbots for the web available for both free and premium; here are five top-rated chatbots you should know:
Also Read: Chatbots For Website
The WP-Chatbot is an artificial intelligence chatbot designed for use with WordPress. The bot works to replace customer support and provide users with content updates relevant to their business. The goal of using a chatbot for your business is to offer a more user-friendly experience for visitors and ensure that customers can get answers quickly and easily from wherever they are.
AI-powered customer service company. The tools needed to build, deploy and manage your own AI-powered chatbot are all here, whether you've just started or want to take your experience to a whole new level. Netomi offers a powerful development platform that makes it easy for businesses of any size or technical ability to develop and manage their own AI-powered chatbot with high-quality support and competitive pricing.
Tidio is one such platform offering an easy-to-use chatbot that businesses can use for their website. Other companies include Gupshup, DanConsulting, Microsoft Bot Framework, etc.
Zendesk Answer Bot
Zendesk is a customer service platform that makes it easy for companies to serve their customers better. Businesses can also create their own customer service bots with Zendesk's Bot Framework. This bot allows enterprises to use AI and NLP (natural language processing) to automate answers to common questions and quickly solve user issues. It's best for enterprise businesses that have high volumes of customer inquiries.
The five chatbot applications presented here are just a few examples of how AI technology is becoming available to consumers on a large scale. As it matures, we can expect to see more and more companies implementing AI, both internally and as customer-facing products and services. In fact, there will be no stopping it; even established companies like Kodak is looking into integrating AI with their photo printing service! By 2022, 60% of businesses will use AI chatbots to improve customer experience and sales. You should also hire chatbot developers now for a chatbot that would boost sales and improve customer experience in 2022.