How to Get a Refund From Epic Games

This article provides instructions for getting a refund from the Epic Games Store, including information on what games can be refunded and other requirements to request a refund.

How to Get an Epic Games Store Refund

There are two requirements to get a refund on a purchase from the Epic Games Store,

You must have purchased the game in the last 14 days.

You must have played the game for two hours or less.

If your purchase meets these requirements, then you can request a refund.

Navigate to the Epic Games site and login to your Epic Games account.

Hover over your Profile image in the upper right corner of the screen.

Select Account from the menu.

The Account page will automatically open to the General Settings options. In the left navigation bar, select Transactions.

The Transactions page automatically opens to Purchase History. Select the name of the game to be refunded.

A menu appears below the name of the game. Select Request Refund.

A Request Refund dialog box appears with the game's name and the order ID at the top. Use the dropdown menu provided to select a reason for requesting the refund. Your options are:

I Am Unable To Play This Title.

I Can Not Run This Title On My Computer.

I Did Not Enjoy The Title.

I Purchased This Title On Accident.

Other

Once you've selected a reason, click Confirm Refund.

It may take a few moments for the request to process; then, you'll return to your Purchase History, where you should see a confirmation that Epic Games has processed your refund.

Once the Epic Games Store has processed your refund, it could take a few days for the money to be returned to your account. Epic Games will automatically apply it to the account you used to purchase the game, and the speed of the refund will depend mainly on the bank backing your payment method.

Tips for Requesting a Refund in the Epic Games Store

When you're requesting a refund for an Epic Games Store purchase, there are a few other things to keep in mind:

If you purchased the game through another outlet, Epic Games won't refund it. You'll have to return to the original place of purchase to get a refund if that outlet grants refunds.

The Epic Games Store marks some games as non-refundable. You cannot get a refund for these games.

If you have been banned from a game or violated the Epic Games Terms of Service, you will be ineligible for a refund.

If your original payment method cannot be refunded, someone from the Support team will contact you to determine an alternate way of refunding your purchase amount.

There are many platforms for gamers to purchase and play games. One such platform is Epic Games Store. If you are a gamer and use the Epic Games store to purchase and play games, this is for you. In this guide, we explain to you the refund policy of Epic Games and how to get a refund from the Epic Games Store.

Refund policy of Epic Games Store

The following are the refund policies of the Epic Games store.

Products: You can get a refund for the games and products you purchase through the Epic Games store. They qualify for a refund. There are products qualified as non-refundable such as virtual currency or other consumables. You won’t get a refund on such products.

Refund eligible period: Games and products that you purchase on the Epic Games Store are eligible for a refund within 14 days of purchase. They should be marked as refundable while making the purchase.

Refund Terms: If you want to request a refund on refundable products you purchased on Epic Games Store, it must have less than 2 hours of runtime on record. If you are banned or violated the terms of the Epic Games Store, you are not eligible to get a refund. If you are found abusing the refund policy on the Epic Games store, you are not eligible to get a refund on products.

Pre-purchases: If you have purchased a game or a product before its release on Epic Games Store, you can cancel the order before the release of the product and get a refund. If you want to get a refund after the release, the product must the qualified for the refund with less than 2 hours of playtime on record.

Sale offers after purchase: If you have purchased a game or product on Epic Games Store and the product or game goes on sale after your purchase with a discount, you can cancel the purchase if it has less than 2-hour playtime on record and buy it on the sale. Getting a refund under these circumstances is not considered to be refund abuse.