Organizing the Holiday Returns

So now everyone is done putting away their tree and their gifts from loved ones. Now there is a to-do pile of returns for various reasons:

. you received something that didn’t fit

. you don’t like the gift and need something else.

. a gift you ordered arrived damaged

Now the fun part begins. So during this week, I took my trip to Macy’s and Kohl’s and made my returns/exchanges and was out of each store within fifteen minutes. Just a pleasure dealing with these stores. I will always buy gifts and personal items from them because their main focus is on customer service.

But then there are the arguments:

Yankee Candle:

in November, I ordered six candles that I planned to give people as part of their gifts or as hostess presents. I love the scents and everyone loves to get a new fragrance in their home.

My first batch of six candles arrives and one, unfortunately, is broken. I called Yankee Candle and spoke to a lovely young girl who processed a replacement for me. They did not have the original candle I ordered so I chose to replace it with another Christmas Cookie scent. Very soothing especially over the holidays. A few weeks later, I received my replacement candle and it is broken. In fact, it is not even packed with the extra cardboard type wrap, just the bubble paper. I contacted Yankee Candle and sent a picture and was not pleased at the tone of their response. Basically, they said since I already received a replacement candle, they wanted the broken candle back before they sent a new one. Well, I’m sure when I do return it will be even more broken.

I was not pleased with the tone of my email and especially. “I will process your replacement when we already received the broken candle. We look forward to your precious response. Please reply to this email directly so that we can see all previous replies.” What do they mean by “precious responses”? I feel as if they are now being sarcastic. I did not pack the second candle and I am being blamed for the breakage. So let’s see what happens now. Either way they have lost a customer for good now.

The Good Returns:

Then, there are the merchants that stick behind their merchandise:

Walmart

I always order from Walmart and find their products to be quality items. Most important, they stick by their goal of customer satisfaction. Recently, I ordered some Clorox Wipes from them and they came in a wet box. Apparently, they leaked in delivery. I let Walmart know about this. They contacted the delivery service and refunded my money.

There are many products I order on a continuous basis from them and I will continue to do so. Kudos to their customer service!!!

Zulilly

Whenever I return an item, I receive a return label, send it back and promptly get a refund to my credit card. No questions asked. I order all types of merchandise from Zulilly and highly recommend them.

Payaler

This was the first time I order from Payaler. I order three items: two tops and a dress. I did not like the dress, but unfortunately, waited too long to get back to them. Their policy is returns within 30 days. I wrote them an email and they refunded me half the money without my returning the dress because they wanted me to be a satisfied customer. Now I will definitely order from them again and highly recommend their customer service.

HerRoom

I ordered from HerRoom and contacted them that one of the items (I purchased 2 of the same) gave me a very bad rash and I can’t wear it. I did not expect to be able to return the one I wore but I am able to return the unopened one for a refund. This was also way past the specified return date on their website.

Amazon

My mailman calls me Mrs. Amazon because I must get at least two deliveries a week from them. Anytime I have had a problem with an item I have had no problems returning it. In fact, I purchased a lamp in October with charging ports. The charging ports stopped working in November. I sent them an email and was refunded the full amount, no questions asked, and told to keep the lamp. They do have excellent customer service.

In conclusion, ordering products online can be risky and it is important to remember those companies that go the extra steps to make you a satisfied customer. I guess I am lucky that I will only stop buying from one company after all the shopping I did this Christmas.

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