The Basics of Retail Softswitch Solution

The VoIP industry has several businesses running the lifeline of business communication across the globe. VoIP Softswitch solutions are considered to be the backbone of this industry. The whole wholesale and retail VoIP business is dependent on these VoIP solutions. Retail VoIP has a much wider reach as it has a bigger user base. The whole retail business is carried out by a single VoIP solution, which is called a class 5 Softswitch solution. This VoIP Softswitch software is also referred to as a retail Softswitch solution.

In this article, we will explore more about this popular VoIP solution and how it has been running the VoIP industry as one of the fundamental solutions.

What is a class 5 Softswitch solution?

In the VoIP industry, there are different types of Softswitch solutions available. Softswitch is a combination of two words software and switch. It means software that functions as a switch to serve different communication related purposes is called a Softswitch solution.

The retail Softswitch solution is a software solution that handles VoIP communication and VoIP traffic in the retail market, which is why it is referred to as a retail solution. In other words, it does not handle international call routing or offers global communication services its counter VoIP Softswitch software. Instead of that, it only handles communication between local cities or states. Moreover, some class 5 Softswitch solutions can also handle communication and collaboration nationwide.

Basics of retail Softswitch software

Applications

Usually, a retail Softswitch system can be used to handle the communication needs of the following:

- Businesses

- Enterprises

- SOHO (Small offices/ Home offices)

Some VoIP service providers also integrate it with other VoIP solutions like:

- Call shop software

- Calling card solution

- Voice broadcasting solution

- Business VoIP system

- And more

Retail VoIP service providers use one of the best class 5 Softswitch solutions to cater to the communication needs of enterprises because retail VoIP has several advantages over traditional communication systems.

Features

As these service providers package their services and charge customers based on the communication features and services, a majority of retail Softswitch solutions focus on adding advanced communication features into it. Some of the major features available in this software are listed below:

- Web based access control

- DID number support

- Callback

- Call transfer

- IVR

- Find me, Follow me

- Call forwarding

- Music on Hold (MoH)

- Voicemail support

- Active call display

- Live call monitoring

- Phonebook

- Dial by number

- Dial by contact

- Call queues

- Call routing

- Holiday and time based call routing

- Blacklist or whitelist a number

- SIP header processing

- CDR

- Custom reports

- And more

As the VoIP service providers use this software to run a business and offer services, a majority of retail Softswitch solutions incorporate a comprehensive VoIP billing solution into this software. This automates invoicing and billing processes for retail businesses.

Advantages to the end users

Retail switch solutions are popular due to the massive customer base of this system. Thousands of businesses use this software based service to leverage several advantages:

- Reduced expenses

- Access to advanced communication features

- Mobility support

- Better brand building

- And more

Concluding notes

Different VoIP Softswitch solutions have different roles to play. The retail switch covers an important aspect of handling the retail market and delivering exceptional customer care services. The retail service providers, therefore, use the best retail Softswitch solution that is loaded with advanced communication features and a comprehensive VoIP billing solution. This Softswitch makes the lives of providers and users easy, which adds up to its popularity. Clck on https://astppbilling.org