Customer support automation for your business. Safe time and let a virtual assistant answer all your recurring customer support questions.
Integrating Your Brand Into Streamlined Customer Conversations
Customer relations are integral to a brand’s success. Maximizing your brand’s value requires understanding how to best respond to your customers’ needs. A strong relationship between your brand and customers ensures loyalty, builds trust, and improves your products and services.
Top 5 tips for the best automated reply messages
Who didn’t have the bad experience of contacting a business and never heard back from them anymore. Annoying right? You probably never bought anything from that company. Now let’s flip it around and look at the other side of things. Imagine you’re running a successful small business yourself. Probably you work long hours to get all the things done that you need to do. Sometimes things take a bit longer to do than you wished for, like replying to customer inquiries.
How a unified inbox helps manage all your messaging channels
Back in the days when you were managing customer service, you only had to pick up the phone. In the 1970s, email was invented and slowly but gradually that got adopted to a new channel to communicate with and service customers.
How Conversational AI boosts Customer Experience
One of the key differentiators for building a successful business is Customer Experience (CX). Customer experience is the sum of all interactions that a customer has with a company or business. From the initial search for a new product or service, all the way to being a happy customer.
5 Reasons why live chat matters to your business
Every entrepreneur is looking for ways to grow their business. Adding live chat to a website or eCommerce shop is a great way to engage and connect with customers. It allows you to communicate with your customers on a 1–1 and personal level. Here you’ll find 5 reasons why live chat matters to your business.
Live chat automation
Adding live chat to your website or webshop is a delight for customers. For them it’s an easy way to reach out to your business and ask questions. It helps your business to turn website visitors into leads and to drive more sales. Live chat is also an easy way to increase CSAT scores and that will positively impact brand perception. There are many live chat solution providers out there and implementing a live chat solution is easy. It’s just a matter of putting the embed script to your website and off you go.
Why flow builders ruin the customer experience in messaging automation
Messaging automation is booming. More and more companies scale up their customer conversations using chatbots and automated messaging flows. However, the quality and experiences offered by these chatbots differ heavily, and sometimes ruin the customer experience. Why is this and how to prevent bad automated messaging experiences?
Here’s the best way to provide customer service to your customers
Great customer service is key to growing your business. Many companies differentiate themselves with it. When done right, it can be a real money maker for a business, but when done wrong it frustrates customers and hurts the brand image.
AI enabled chatbots to create stellar automated customer support experiences
Chatbots are on the rise and here to help make lives of people and businesses easier. Especially in customer support, chatbots are often used to help answer customer inquiries. However, chatbots are not always as good as we hope them to be. Frustrating and rigid question/answer flows ruin the customer experience and are hurting your brand reputation. Setting up a chatbot can also become very expensive and time consuming.
Here are 3 tips to select the best customer service software for your business
As a small business owner, you’re working hard to grow your business. Good customer service is key to the success of your company. You’re providing help and support to your beloved customers by e.g. phone or email, but it’s time consuming and repetitive work.