Why should travel agencies automate their workflows?
The demands of the travel industry place a lot of pressure on travel agencies around the globe. It is vital to optimize the processes within an agency to ensure smooth operations. The industry is expanding at a rapid rate. Today's traveller has the option to book and search online for their travel plans. Many people still prefer to use the services of travel agencies. We can attribute this to the fact that there are more complicated itineraries. They may need to reserve several legs for their trips. For example, people may also need to travel with a larger group with different schedules. They are under great pressure from OTAs that have all procedures automated; they have smaller margins with a falling trend, which makes it critical that all operations within the travel agency are as efficient and automated as possible.