Artificial Intelligence in Customer Service: Chatbots and Virtual Assistants
In recent years, artificial intelligence (AI) has become a transformative force across various industries, and one area where it has made significant advancements is customer service. Traditional customer service methods often involved long wait times, repetitive inquiries, and inconsistent support experiences. However, with the advent of AI-powered chatbots and virtual assistants, businesses have been able to enhance customer interactions, streamline processes, and improve overall customer satisfaction.