QDegrees

Joined November 2022

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Bio

QDegrees Services, we are a business consulting and product innovation company. Our in-house SaaS-based products:

1. Survey CXM: NPS Survey Software

2. DoYourSurvey: DIY Research Tool

3. QAViews: Interaction Audit Tool

Stories (5/0)

Sentiment Analysis and Overview
Sentiments, this word is available in almost everyone's vocabulary, be it the share market fluctuations, a movie review, or a relationship. All of us would have used this word many times in our daily lives. This simple word is of great importance in the world of customer experience and is wisely analyzed. It is a gold mine of suggestions, concerns, and gap solutions, from the customer's lens.
By QDegrees3 months ago in Journal
Convenience Evolution: Resetting Consumer Expectations
--By CB Rajesh-- When a company promises to deliver food warm to your doorstep, it means that the food is impeccably packed and delivered in less than thirty minutes. This is a sea change in consumers’ lifestyles and expectations. This usually takes a little while for us to get used to this change and thus become a norm or what we call a minimum level of expectation. Thus, this transformation consequently creates a cascading effect on other services and consumers now expect a faster turnaround time for more such related services and then tend to compare. This change, in turn, will bring disruption to other companies that may be providing products and services in an entirely different domain. Some examples are laundry, grocery, automobile, and banking & allied services.
By QDegrees3 months ago in Journal
Ensuring Safety Excellence: The Role of Mystery Shopping in Recognizing Accessibility Measures
You go somewhere with your loved one who, being a differently abled person, uses a wheelchair. Now, that place does not have a single ramp using which your loved one can get inside. So what kind of an experience will it be for you or your loved one? Absolutely bad.
By QDegrees3 months ago in Journal
NPS- What, Why & How
What is Net Promoter Score..? Net Promoter Score is one of the most commonly used customer experience metrics globally. Since its origin in 1993 till date, the metric has evolved and been adopted. Net Promoter Score" or, more recently, "Net Promoter System" (as mentioned in The Ultimate Question written by Fred Reichheld, and Rob Markey).
By QDegrees12 months ago in 01
Power of surveys to unleash your brand potential
According to the latest reports, 42% of customers would be okay with paying more when offered a warm and friendly customer experience. Today customers prefer brands proactively seek inputs from customers' end and work on adding substantial value.
By QDegreesabout a year ago in 01

QDegrees

Bio

Stories .css-19zxm0z-Text{display:inline-block;color:var(--text-default-mute);}(5/0)

Sentiment Analysis and Overview

Convenience Evolution: Resetting Consumer Expectations

Ensuring Safety Excellence: The Role of Mystery Shopping in Recognizing Accessibility Measures

NPS- What, Why & How

Power of surveys to unleash your brand potential

Stories (5/0)