Product Knowledge Training tips for 2021
If you are searching for a learning solution that can help your sales team level up their skills and improve customer experiences, you might want to consider investing in product knowledge training. The customer service experience is now one of the top differentiators consumers consider before they make a purchase. Increasing your team's sales skills and ensuring that they have an in-depth knowledge base to answer questions quickly and easily can improve customer satisfaction.
Managed Learning Services and Traditional Training Outsourcing: What's the Difference?
A new normal has emerged in 2021. L&D professionals now play a critical role in developing learning strategies that support business goals. 66% of professionals agree that their L&D departments are focused on reshaping their organizations this year.
Workforce Transformation Trends that Will Help You Launch Your Business Forward in 2021
The impact of Covid19 disrupted the learning landscape in 2020. Many of the more traditional training formats that were popular in the past are no longer effective today. This has left business leaders looking for new learning solutions to assist them with their human capital transformation needs, and digital transformation might just be the answer.
Why 2021 is the Right Time to Outsource with a Learning Administrative Provider
The modern workplace has gone through tremendous changes in this past year. Employee upskilling and reskilling have quickly become mission-critical priorities for business leaders this year. According to LinkedIn's 2021 Workplace Learning Report, upskilling and reskilling are the number one priority for 59% of L&D professionals today (1). With the increased demand for quality employee training and development programs comes an increased workload for internal HR teams.
The 10 Features of a High-Quality Managed Training Services Provider
The impact of Covid19 changed both the way we work as well as the learning landscape. Many employees need to learn entirely new skills or participate in regular safety training courses to keep up with changing industry standards. Many employees also now work remotely, meaning new eLearning programs are needed to reach them.
5 Ways to Provide Quality Customer Service Training for Your Remote Teams
It is no secret that providing superior customer service is good for business. Organizations that can exceed customer expectations often have increased sales, gain more loyal customers, and have a better brand reputation than their competitors who don't. Although the pandemic has drastically changed many different parts of the business world today, customer expectations and desire for quality service have not.
Leveraging Learning Analytics for Human Capital Transformation
Today the business world is constantly changing. Covid19 launched the world forward even further into digital transformation this past year. Now more than before, business leaders are beginning to understand the true value of L&D. They are also adopting learning technology more frequently.
Leveraging Machine Learning to Improve Your Corporate Training Programs
The modern workplace has recently undergone many changes. Last year a large part of the workforce transitioned into remote roles. Many businesses in different industries changed their business models. Some jobs decreased in demand while many new jobs were created.