The oil and gas industry is one of the largest sectors in the world, generating millions of revenue annually. With rising global demand as well as numerous economic problems, the oil and gas industry is facing the challenge of reducing costs, optimizing the performance of its industrial base assets and improving working conditions. Augmented Reality (AR) is being utilized as an innovative technology that provides solutions for optimizing production systems and environmental utilities on currently operating sites. AR is a technology that superimposes computer-generated data such as text, image, or video onto the real-world environment. The implementation of AR technology in the oil and gas sector has proven to companies and their employees that it is a smart asset to invest in. More and more companies are realizing the extensive variety of benefits that AR technology offers.
The skills gap is one of the major issues that many field service companies are facing nowadays. The skill gap in field service is defined as a lack of fundamental knowledge of employees and has huge importance for work efficiency and operational processes. This gap leads to revenue losses and makes it difficult for companies to meet their desired goals. Besides the lack of education, the skills gap might also be associated with a lack of basic communication skills between field workers. The skills gap poses a big problem, and companies operating mostly in field service are on the frontlines of this battle for minimization of it. In these circumstances, companies are trying to adopt new ways to facilitate the hiring, training, and retraining the skilled workforce.
Every business aims to have a high first-time fix rate, that consists in avoiding multiple site visits and the additional costs that go along with that— the lack of knowledge in the field and interruptions of operational processes. The low degree of first-time fix rates is being caused by various factors that are intended to be combated by businesses while adopting new technologies such as Augmented Reality.
Augmented Reality (AR) nowadays is having a great impact in a variety of industries and in the way enterprises are operating. By helping field workers to complete their tasks faster and more efficiently, enabling them to connect with a contact centre expert, augmented reality technology is being highly valued and implemented by many businesses that operate in various fields. AR embraces reality and adds 3D special effects and features to it, that come from the digital side. In a highly innovative and competitive environment like the one where different enterprises operate, the journey of implementing AR remote support seems to be developing rapidly. All this implementing/adopting process has its own importance and values towards delivering qualitative solutions for different issues. By integrating AR-based remote support enterprises are having a lot of benefits. This collaboration at a real-time provided by AR increases productivity and improves accuracy. By enabling remote communication of experts to field workers provides faster process completion. This AR remote support maximizes the machine’s uptime time and provides finding the fastest and most efficient solution for certain issues. One of the distinguishing features of this AR-based remote assistance is that it distributes knowledge across borders in record time, and by that, we have a reduction on time and expenditures for site visits. These benefits will open a whole new path especially for manufacturing enterprises by making it able to save a lot of time and reduce plenty of costs.