Kaumudi Tiwari
Stories (2/0)
Introducing Customer Experience (CX) Automation and Smart Workflows
66% of consumers who switched brands did so because of poor service. 85% of customer churn due to poor service was preventable. 67% of customer churn is preventable if the customer issue is resolved at the first engagement 11% of churn can be prevented by a company by just reaching out to the customer 65% of customer service experts say that using CX automation should be a norm Still, only 38% of organizations use tools and workflows to automate customer feedback (Kolsky)
By Kaumudi Tiwari 2 years ago in Journal
5 Ways to use SMS Surveys for Patient Feedback
It is probably not a thought that comes to your mind immediately — taking feedback from patients. After all, this isn’t hospitality and patients come for treatments to their ailments. But if you really think about it — even patients are spoilt for choice now. They can easily switch to a clinic or healthcare center that is good, is clean, has doctors and policies that agree with them and is overall taking care of patients beyond just appointments and treatment. What patients feel about your hospital really matters and it affects their opinion, their recommendations to others and if they’d return or not. Patient Feedback system establishes the relationship between patients' perception of care and quality of hospital.
By Kaumudi Tiwari 4 years ago in Journal