DG

Debjani Goswami

A senior writer at Qualitest, the world's #1 independent software testing company, I write about software testing and quality assurance techniques and tools and various other aspects related to the role QA for the best software quality.

  • Debjani Goswami
    Published 14 days ago
    The Role of AI in Shaping the Future of Digital Banking

    The Role of AI in Shaping the Future of Digital Banking

    As banking and financial services are getting commoditized, customer satisfaction plays a significant role in determining a financial organization's success. With the emergence of digital banking services by neobanks, banking customers' expectations have risen manifold, forcing incumbent banks to digitize their service offerings at scale. It is difficult to manage today's customers, who are far less tolerant and expect instant problem resolutions and precise communication. However, AI-powered banking solutions have solved many of these challenges.