David Kopp
Stories (18/0)
CRM PROCESS
What is Customer Relationship Management? Did you know that according to a report by Microsoft about 90% of Americans use customer service as a decision-making tool to do business with a company? And according to another report by Microsoft about 58% of Americans tend to switch companies due to a lack of customer service. In the past few decades, customer service has not only become the backbone of many businesses but has also gained a reputation as a profit generation tool.
By David Kopp3 years ago in 01
B2B Customer Support Management System
What is B2B customer service? B2B is short form for “Business-to-Business” meaning that you are a business and the product or the design or the creatives you sell are also designed for companies to use rather than a customer. Customer service is the act of providing timely and empathetic responses to your customers when they are in need.
By David Kopp3 years ago in 01
How to Make your Virtual Customer Service Hit the Mark
What is virtual customer service? Virtual customer care assists organizations with performing customer assistance distantly, either by telecommute representatives, or through an outsider supplier. There are sure advantages and disadvantages to this plan of action that one should think about prior to submitting.
By David Kopp3 years ago in Journal
Principles of Good Customer Service
What is Good customer service? With great customer service comes great brand visibility. Having good customer service has become a necessity now. With hundreds of options for the same product, brands now have difficulty making sales, and the only thing that helps businesses gain a competitive edge over their computers is having the best and the most efficient customer service operations. Having great customer care teams helps businesses build a unique bond with their customers which in turn helps their customers trust the brand even more. Businesses invest and focus on improving their help desk management operations; it not only helps them increase sales but also helps increase profitability.
By David Kopp3 years ago in 01
Automated Help Desk: 7 Ideas for Ticket Management
Regardless of what ticketing system we use and how we operate, we end up ensuring that it's helping, not hamper our customer service team. Thus, we support customers in a fast, effective and professional manner. So if you ever had issues with the company's website or the product you have probably interacted with help desk software without even realizing it. As a customer, raising a helpdesk ticket provides a quick way for you to flag an issue with the company and hopefully receiving a response which is suitable for both the ends.
By David Kopp3 years ago in Journal
Top 4 Must-Have Qualities Of A Skilled Customer Support Agent
Who is a Customer Support Agent? And What does a Customer Support Agent Do? One of the most efficient ways through which businesses can keep increasing profitability is by making sure that their customers are happy and satisfied. Happy and satisfied customers equal an increase in sales, which means there will be an increase in profits. One of the best ways businesses can keep their customers happy is by providing the best customer care support assistance that they can.
By David Kopp3 years ago in Journal
Things you Need to Consider While Resolving a Ticket
Whether your business is a startup or a Fortune500 company one of the most prevalent goals in customer care support is efficient remediation of help desk tickets. In times like this where businesses are witnessing an influx of digitization, an influx in customer care tickets is also witnessed. These days it has become even more essential for businesses to explore ways to properly handle a support ticket. With so many options being available for the same kind of products and services customers now have millions of options.
By David Kopp3 years ago in Lifehack
How to Build Delightful Customer Relationships with Kapture
There is one thing that companies should know before they start doing business in the 21st century and that is that excellent customer service is the backbone of any profitable business. In the past, people chose products on the basis of price comparisons but now people choose services and products on the basis of excellent customer service experiences. This has led to an increased demand for customer relationship management tools like Kapture CRM. When businesses are more customer-centric they not only keep their customers happy and satisfied but also tend to achieve more profitable returns. Focusing on efficient customer relationship management tools has become the need of the hour for all businesses these days.
By David Kopp3 years ago in Journal