Deciding whether to use Cloud PBX or Cloud Contact Center depends on your business’s primary needs.
While several people will argue that Cloud Contact Center is the way to go, that opinion is relative and subject to a company’s goals. A company needs first to analyze its processes before making a best-fit decision.
Does your business use a Chatbot? In today’s world, messaging is the most popular way of human to human communication, with over 560 billion texts exchanged monthly worldwide. Whatsapp records more than 65 billion messages every day.
Advancements in technology have given rise to the integration of modern payment gateway technologies that allow credit card and ACH (eCheck) transactions to be accepted and processed using the IVR systems.
It is necessary to understand the evolution of call centers to appreciate modern-day contact centers that are still improving with technology advancements.