Knowing Your Library
In one way or another, we all attempt to drown our sorrows, and some of us may appeal to shelves of books to vindicate us and comfort us. As Shakespeare writes: “Come and take choice of all my library and so beguile thy sorrow.” We, as the academic library staff servicing our patrons, will often steer students clear from the academic grief which arises from the well-known disease of procrastination or neglectfulness. The broader aspect of servicing patrons, however, lies upon our knowledge and familiarity of the library resources and services. It would be appropriate to go so far as to say that our reputation of excellence customer service depends on this knowledge.
