Why is My Alexa Device Offline | +1 844-601-7233

Alexa is a smart assistant that is going to answer every question of yours but sometimes you can face issues that can make the Alexa device online. The Alexa is going to check the weather for you, control the smart devices, and much more.

As the echo and Alexa work together, sometimes the Alexa indicates that the echo device is offline. This problem can be solved easily with the help of troubleshooting.

What are the causes of the Alexa device being offline?

There are many reasons why the Alexa won’t connect to Wi-Fi. The Alexa app on the echo or smartphone might have been outdated or the echo might not be connected with the power which is why the Wi-Fi may be malfunctioning.

The echo might be situated far away from the router which might also result in this issue.

How to fix the Alexa device offline issue:

These are the troubleshooting steps that can help you out in resolving the complicated situations of Alexa offline.

• Ensure that the echo device is plugged in:

Make sure that the outlet has the power and then make sure that the echo is correctly plugged in using the original power adapter.

• Restart the echo device:

The simple troubleshooting step often is going to work for many of the digital malfunctions in the tech world. Then restart the Alexa-enabled device and see whether it is going to resolve the issue or not.

• Place echo closer to the router:

There are at times when the echo is going to work fine but it is going to show offline in the Alexa app as there might be a weak connection between the echo and the router. Try to move the echo closer to the rooter and you will see that you will get a boost in the signals.

• Check the Wi-Fi connection:

If you see that in any case, your wi-fi is down an you see that the echo appears offline, then it might the reason for the Alexa device offline. Make sure that the router is working and that the display lights are not green.

If you see that there is a red light, there might be an issue with the router. Then restart the modem as well as the router in order to get the Wi-Fi up and running.

If this trick is not working out, then you must try on the next step.

• Make sure that the Echo and smartphone are connected on the same network:

When you see that your smartphone and Alexa are on different networks, the smart device is not going to respond as Echo Show Not Responding . You need to ensure that both of them are on the same network. If still, you are not able to resolve the issue, then try the next step.

• Update the software version:

As an echo device will receive the updates automatically, the outdated version is going to cause an offline issue. Make sure to check the echo device’s software version and then update it if it is necessary.

• Restart the Alexa App on your phone:

There might be a simple software glitch that may be the issue. Well, you need to restart the Alexa app from the settings menu ad then relaunch the app. After that see whether it is solving the issue or not.

• Update the Alexa app on iPhone and Android:

When you are restarting and relaunching the app is not working, then update the app. Then you need to the iTunes app store or google play, then see if the updated version is available. The moment you update the app, you need to see if it is resolving the offline issues.

• Uninstall and reinstall the app:

If you are restarting or updating the Alexa app and it is not helping you, then you need to uninstall the Alexa app on iPhone and Android devices. After that reinstall the Alexa app from the iTunes app store as well as google play.

These are the steps through which you will be able to resolve the Alexa Device Offline issue. Well, if you fail and are still facing the issues, then do not panic. Our experts are going to help you out.

Get in touch with us right now, Call us +1 844-601-7233!