Endurance Car Warranty Review

My oldest son purchased an Endurance car warranty on his 2019 Toyota Corolla. He works out of town and now has more than 200,000 miles on has vehicle.

He saw the television ads about Endurance and proceeded to purchase a plan. The commercials suggest that if you have this warranty, you don't have to pay out of pocket for major repairs. This was not my son's experience, and he has given me permission to share.

Eight months after obtaining the protection, his transmission went out. He told the Endurance rep that as he was driving home one night, his vehicle lost power and began drifting. He assumed that, as he had been paying his premiums, his claim would be paid.

When he said he knew it was the transmission because the car would not go into gear to drive or reverse. The rep turned his words against him and said the problem was the shifter, which they don't cover.

He had the car towed to an AAMCO Transmission dealer, where they confirmed the transmission had gone out. When they called Endurance to check on the warranty, they were also told the problem was the shifter.

AAMCO explained that the car did not shift into gear because the transmission went out. Endurance sent a third-party inspector who took five days to show up. Meanwhile, my son was without his vehicle and using Lift and, Uber, and rental cars.

The inspector said there was no problem with the transmission and Endurance would not cover the shifter. They suggested my son pay for that $600.00 repair out of pocket, and then they would check back later to see if the transmission needed repair.

Two weeks have now gone by, and my son has spent countless hours talking to Endurance reps who refused to pay for the repair. AAMCO said they had dealt with this company before and had not seen them refuse similar repairs.

My son concluded that because he had only paid close to $900 on his policy and the repair would be close to $6,000, Endurance did not want to cover it.

He filed a claim with the Better Business Bureau, and after three and a half weeks, Endurance finally agreed to pay $4,000. AAMCO began searching but could not find a used transmission where the cost would be $4000 with labor.

The closest they came was a total of $5800, which meant my son would have to pay $1800 out of pocket. Time is ticking, and he has spent close to $1,000 on rental cars and ride shares. He missed time from work and had to schedule his out-of-town clients with other co-workers.

Endurance sent him a check for $175.00 to cover rental cars, which was not enough but is their standard payment. AAMCO repaired the car for $4000, and my son had to finance the $1800. His vehicle was repaired after five weeks of a nightmare.

There may be people who have an Endurance Warranty, and their repairs were fully covered. This was not my son's experience, and he wanted me to warn others of what they might encounter.

My opinion is that Endurance was using delay tactics. Another customer said the same on a review site. There were many positive reviews, but I wonder how ma people gave up and paid out of pocket because the process took so long.

This article is not a putdown of Endurance car warranties. It is an honest review of one person's experience. They made the client wait and put him through a lot of red tape, and they did not foot the entire bill as advertised in their commercials.